© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - Tech Trends for Charities in 2023
Posted 10th May 2023

Tech Trends for Charities in 2023

The charity sector is bouncing back from three years of disruption – and technology is at the heart of the recovery.

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

Tech Trends for Charities in 2023
Charity Tech

The charity sector is bouncing back from three years of disruption – and technology is at the heart of the recovery.

The COVID-19 pandemic followed by the cost-of-living crisis saw charities experience a reduction in funding and a simultaneous high service demand. All this, coupled with food shortages, an energy cost crisis, and UK inflation at a 40-year high means charities find themselves under increasing pressure to deliver essential support.

Yet charities are maximising technology to evolve and meet demand in post-pandemic times. From Blockchain to Artificial Intelligence, the charity sector is firmly placed at the tech forefront. Microsoft partner, Pragmatiq are amongst the leaders creating bespoke solutions for charities and businesses to greatly improve backend operations. Their research can now reveal the main charity tech trends we are likely to see in 2023.

 

Artificial Intelligence

Automation has become a vital and cost-effective tool for charities. AI assists charities and non-profit organisations by automating administrative tasks. Using digital assistants and chatbots helps charities address a higher rate of basic online questions and allow for complex queries to be escalated to human workers. It also provides users with 24/7 support and increases staff productivity while AI deals with standard enquiries. The integration of cloud-based IT services also makes it cheaper for charities to adopt AI-based automation.

 

Blockchain

Blockchain is increasingly prevalent in the charity sector in 2023. It offers full transparency, so donors can monitor how donations are used and track how money is spent. The platform helps build trust between charities/non-profit organisations and donors. In turn, donors are more likely to spend money when they can visibly see where it is being invested. Alice is an example of a digital platform that uses Blockchain to facilitate the charity sector.

 

Focus on websites

Around 82% of charities placed digital at the top of their agenda following the pandemic, and more than 50% offered new online services during 2022. As a result, many charities view website improvements as central to their future success so they can support users through times of need.

 

Cybersecurity

The seismic shift towards digital technology means charities must make cybersecurity a key priority. Yet only 19% of UK charities have a formal cybersecurity strategy, and only 26% have carried out a cyber risk assessment. With their finances and resources already stretched, an increasing number of charities are outsourcing to a cybersecurity provider to protect their systems and prevent cyber criminals from stealing sensitive data.

 

Digital Learning

Improving employees’ digital capacity through upskilling is providing the charity sector with a solid tech foundation for 2023 and beyond. Many charities combine in-house training with external digital support to develop an action plan for the delivery of customer portals, digital assistants and more.

 

Tech solutions for the charity sector

Investment in technology and the latest IT systems is powering charities and non-profit organisations in 2023. Research from CAF’s Charity Landscape Report shows that 80% of all charity leaders whose organisation have an income of over £5 million have invested in IT, new technology & online solutions. These investments are not just for the bigger charities, 64% of charities with an income of under £1 million have done the same.

 

Case studies

Brighton Therapy Centre is a prime example of the positive difference that investment in IT can make to a charity or non-profit organisation. BTC provide counselling and therapy for those needing mental health and wellbeing support. The centre managed information manually across multiple spreadsheets which meant:

  • Poor visibility and access to information for employees.
  • Lack of automation.
  • Difficulties around completing day-to-day processes.
  • Time inefficiencies with manual communication, and more.

BTC enlisted Pragmatiq, who specialise in bespoke CRM solutions for non-profits and charities, to implement a scalable Custom Business Solution involving Microsoft Dynamics 365 & Microsoft Power Platform to improve visibility, optimise communications, and enhance productivity and efficiency across the organisation to support future growth.

Categories: News, Strategy


You Might Also Like
Read Full PostRead - Eye Icon
How Contactless and Other Modern Payment Methods Can Fight the Spread of COVID-19
Finance
30/03/2020How Contactless and Other Modern Payment Methods Can Fight the Spread of COVID-19

Physical contact is the primary culprit behind the unmitigated spread of COVID-19, also known as the novel coronavirus. This is why authorities all over the world are scrambling to lessen overall person-to-person contact in people’s day-to-day interactions.

Read Full PostRead - Eye Icon
How Warranties Improve Customer Service
News
24/02/2023How Warranties Improve Customer Service

Any business that sells high-value products should offer a warranty with each purchase to consumers. There are a few reasons why warranties are beneficial for both businesses and consumers, and you should find that it helps to increase sales for any high-value

Read Full PostRead - Eye Icon
10 Pitch Deck Tips That Will Make Investors Say Yes
News
28/03/202210 Pitch Deck Tips That Will Make Investors Say Yes

When it comes to pitching, there are a few things better than a good slide deck. There's the sense of apparent certainty that just having an easily navigable slideshow in front of you can give you when you're talking to potential investors or customers.

Read Full PostRead - Eye Icon
Mid Market Top 50 – Proton Partners
Innovation
09/06/2016Mid Market Top 50 – Proton Partners

Proton Partners International Ltd is a company formed by UK based and international cancer and healthcare specialists.

Read Full PostRead - Eye Icon
Beacon Rail Enters into an Agreement to Acquire Ascendos Rail Leasing
M&A
13/05/2016Beacon Rail Enters into an Agreement to Acquire Ascendos Rail Leasing

Beacon Rail Leasing (“Beacon”), a leading Pan-European rolling stock lessor, is pleased to announce that it has entered into an agreement to acquire Ascendos Rail Leasing S.à r.l. (“Ascendos”), a European locomotive and rolling stock leasing company.

Read Full PostRead - Eye Icon
It’s All About Educating the Mind
Leadership
10/10/2016It’s All About Educating the Mind

Neurocoaching was founded and built by Patricia López, a mentor-coach, and telecommunications engineer for more than 20 years. The company is focused on developing engineers, whether it be getting the know themselves, skills, beliefs, or achieving their goals

Read Full PostRead - Eye Icon
‘Game-Changing’ PV Panels Boost Safety Charity’s Climate Credentials
Corporate Social Responsibility
12/08/2024‘Game-Changing’ PV Panels Boost Safety Charity’s Climate Credentials

DangerPoint has had PV panels and a battery storage system installed at its north Wales activity centre.

Read Full PostRead - Eye Icon
Most Innovative Law Firm of 2016, Glasgow
Legal
04/04/2016Most Innovative Law Firm of 2016, Glasgow

The Most Innovative Law Firm of 2016, Glasgow was awarded to EmployEasily Legal Services

Read Full PostRead - Eye Icon
GDPR: The Five Most Risky Legal Misconceptions
Legal
04/05/2018GDPR: The Five Most Risky Legal Misconceptions

Despite being one of the most widely debated regulatory changes to have hit organisations in recent years, only 7% of companies are “fully prepared” for the impending implementation of GDPR, and a massive 60% are in real danger of missing the deadline for



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have a number of unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow