Category: News

Can Artificial Intelligence (AI) really deflect calls away from the contact centre? This is the question many local government organisations are asking as they strive to serve the community at reduced cost.

Her Majesty's Revenue and Customs (HMRC) is investigating 10,428 email, SMS, social media, and phone scams exploiting the Covid-19 pandemic, according to official figures.

Few can make the claim that their work has influence on an international level. Harish Salve is one of these lucky few. With a career spanning borders, representing businesses and individuals at the very highest levels, he is a worthy winner in this year’s G

Although we are now seeing lockdown measures begin to ease, and we are heading towards our “new normal” – there is no doubt that COVID-19 has been a great challenge for many small business, however it has given them the opportunity to adapt, pivot and em

Cloud provides the enabling deployment model for the times in which we live.

As the country continues to combat coronavirus, the government has urgently fast-tracked a bill through parliament to provide support to businesses across the UK that may become insolvent in the fallout of the pandemic. One of the measures that has been introd

Whether a property is a small one-star hotel or a massive five-star place of luxury, it makes the community a better place to live. Dive into the economic impact of hotel development and learn why it's essential to the well-being of cities, states and countrie

Data has ushered in a new digital era for businesses, society and individuals – one that’s revolutionizing customer and employee experiences, creating more dynamic, responsive, and personalised business models, and even sparking entirely new industries.

When acquisitions go wrong, it’s because of a failure to look after the people involved, and there are none more important than customers, writes Carlene Jackson of Cloud9 Insight.