In recent months, there seemed to be a sharper focus on a specific work arrangement, remote working. As its name implies, this means members of the workforce or employees are all working from remote settings, usually from the comfort of their homes. Depending on the work done in your organization, some team members can even be from overseas.
Remote working soared in popularity, as it consistently proves its advantages from the end of the employer and even from the employees. It is, however, not perfect, as it is laden with challenges unique to remote working. One of those challenges has to do with employee communication. The absence of a physical connection may lead to a lack of communication and miscommunication if its importance isn’t understood.
To that end, here are some reasons why employee communication has to be nurtured and fostered, especially when in a remote work setting.
It Bridges The Gap Brought By Physical Distance
The physical distance between team members should no longer be felt with various apps and mediums of communication over the Internet. It’s up to you to choose which ones to use for your business. As a bonus point, learn more about employee communications application here to understand better how they can benefit your business. In a nutshell, employees in a virtual office can be just as close with their colleagues as those in physical offices are.
To do this, you may opt to have different group chats, like one for work-related queries and another merely to chat with others. It helps make work-life easy and fun, particularly when non-work-related conversations pop up. Even those in a remote work setting need a moment to take a break.
It Increases Employee Trust And Engagement
When employees feel they’re in an organization where communication is the norm, they may be more engaged with their co-workers. Whatever the type of working arrangement is, employee engagement is needed to keep employees happy.
A good practice related to good communication is for organizations to have regular check-ins with their team members. Keep those conversations confidential, so employees with concerns can feel open to speaking out. They don’t carry that weight, potentially affecting their work quality.
It Keeps Everyone Up-To-Date With Company News And Announcements
Miscommunication and confusion happen when other employees are left out of announcements and updates. This situation is no stranger in a remote setting, whereby employees don’t have hallway announcement boards or memos as in a physical office.
To avoid this, make it a point to communicate every announcement, any changes, and upgrades in company policies on the group chats, for instance. Many online communication tools come with all sorts of features to ensure visibility of those announcements, like pinning those.
If your organization doesn’t prioritize communication, you can expect your virtual office to be chaotic. Your employees won’t be on the same page as recent workplace developments.
It May Prevent Friction Between Employees
As is the case in any relationship, the lack of communication is often a reason for friction and misunderstanding between employees. Expectations may not be on the same page, and responsibilities will also be questioned, among a few situations.
This situation may be one of the biggest concerns in remote working, given that there’s much more room for miscommunication when talking virtually. The tone of the message may not be accurately construed when solving problems through chat.
However, you also can’t blame some employees for being shy to talk over the phone or camera if this type of communication wasn’t established as a norm in your remote workplace when they were hired. Meeting the middle point can be achieved only through good communication. Should there seem to be a conflict between two employees, such can be addressed quickly and promptly through communication. If you continue to give deaf ears to those, the friction between employees will continue, impacting their work results.
Remote working or not, effective communication is very important in any collaborative process, such as work discussions. Communication problems can arise in any organization, even more so with those working remotely. Working around those challenges starts with clearly understanding why good communication is key. That begins today. Because you’re now aware of its implications in your workplace, management will be more intentional in making the necessary efforts to maintain good employee communication. And by doing so, you can effectively safeguard your business from the adverse effects of poor communication.