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Behind every successful business is a dedicated workforce that works tirelessly under the leadership of a great business person. However, supporting the leader in making some of the big decisions for the company, in particular decisions regarding finance, is a

The average price of a litre of petrol at the end of 2018 was £1.21 in the UK, whereas a decade ago the figure was closer to £0.89 per litre. Price surges are reflective of steep inflation at various historical points, but what does 2019 hold for our empty t

The Most Innovative Law Firm of 2016, Scotland is listed in the UK edition of March’s AI magazine.

To adapt and thrive to ever-changing market conditions, organisations need modern software solutions and data architectures.

Without a loyal and growing pool of customers, businesses can go down under. As such, it’s important to invest in tools and training that constantly improve the way that customers experience your service product. Businesses must have quality customer call en

Technology is increasingly replacing many old techniques of operation and project management. Print and design are two examples of industries undergoing transitions and developments.

The internet, in the past two decades, has transformed many aspects of life over the years, and some would even say practically all aspects. One area that has been forever changed is customer service as companies are now able to utilize the internet to provide

According to a recent study by Gartner, 81% of companies compete mostly on the basis of CX, making strong CX a key competitive differentiator for Banks. Gartner’s research also reveals that the higher a customer’s experience is in terms of quality, the mor