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Posted 7th May 2019

Customer Satisfaction at Core of the Business

Leading the market with innovative solutions, SSC is the first SAP partner in Paraguay with certified one solution for Point of Sales – ‘PVOne’. We profile Software & Services Consulting SRL (SSC)’s Katherine Colombino as the recipient of AI’s Female CEO of the Year 2019 - SAP Training and also caught up with her to discover more about her award-winning leadership style.

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Customer Satisfaction at Core of the Business
Software & Services Consulting SR - Acquisition International

Customer Satisfaction at Core of the Business

Leading the market with innovative solutions, SSC is the first SAP partner in Paraguay with certified one solution for Point of Sales – ‘PVOne’. We profile Software & Services Consulting SRL (SSC)’s Katherine Colombino as the recipient of AI’s Female CEO of the Year 2019 – SAP Training and also caught up with her to discover more about her award-winning leadership style.

Established in 2013, Software & Services Consulting SRL (SSC) is an Asuncion, Paraguay based SAP solution provider, giving solutions to their customers with several products as partner OEM with SAP, licences, add-ons, and others. Speaking to AI, Katherine begins by informing us of the services the firm provides, highlighting the three key areas.

“Here at SSC we provide three things – Implementation, Developing and Training.

“Implementation: With the belief that the success of implementation is in the proper management of projects, the team of SSC works under project control standards that ensure compliance with deadlines and objectives. In addition to its validity, its group of professional consultants has SAP implementation certifications and extensive experience with successful projects in innumerable organizations of various fields, from agro-livestock industries to retail outlets.

Developing: The SAP partner develops applications and add-ons for SAP Business One; its self-developed services maximize the productivity of client company by adding functionalities to their standard SAP solution, which allows them to better adapt their industry or niche market. As SSC specializes in developing applications and add-ons for SAP Business One by sticking to international SAP certification parameters, it guarantees a correct integration between its solutions and client’s ERP.

Training: Under its training platform, SSC offers courses and workshops focused on the operation and administration of SAP Business One and several other solutions including ‘SAP Business One for Project Leaders’, and ‘Crystal Reports for developers and Salary Management with PayOne’.”

Over the years, the team at SSC have accumulated an impressive portfolio, showcasing the exceptional services they have provided to their clients since their inception. Whilst on the topic of the firm’s accomplishments, Katherine reflects on the success the team have achieved over the years, noting on the ways in which they take the time to understand the needs and requirements of their clients.

“The prime motto of a company’s culture is to establish a clear set of priorities, which align with its overall goals. Which is why, SSC considers customer satisfaction as the center of the business. Throughout their actions, the team works with honesty and obligation to be the best in the area they choose. We are committed to the present and the future of keeping up-to-date with technological areas and providing knowledge and first-class services. SSC understood the needs of customer and offered them with optimal solutions which completely satisfied their requirements. Moreover, clients also appreciated the company for utilizing its experience and assisted them with full responsibility and commitment.”

Throughout her career, Katherine has overcome and achieved an astonishing amount. Recently, Acquisition Intl. recognized her accomplishments and selected her as the Female CEO of the Year 2019 – SAP Training. When discussing her success, Katherine is keen to highlight the significant impact her resilience and bravery has on both her career and personal life.

“Our company helps clients to increase productivity and improve the relationship that they have with their own suppliers and customers.”

“Personally, as I am a wheelchair user for more than 30 years, all the entire process to adapt my life and be successful in a country with several barriers to break, was very difficult. Alongside this, due to both my bravery and resilience capacity I have always been excellent at Computing Studies, learning languages, marketing, sales, projects and other areas that facilitates my personal and professional growing constantly.”

It is no secret that having an effective leadership is for any organization which has a desire to surpass mediocrity. By having an adept leader, in turn it helps a business prosper and leads by setting an example. For Katherine, having a positive attitude, enthusiastic personality and participating in every area of the organization can have a positive effect on a business, as she explains.

“Overall, I established the major focus on implementation and Training of SAP systems, ensuring quality and excellent aftersales service. Our company helps clients to increase productivity and improve the relationship that they have with their own suppliers and customers.”

Looking forward, SSC aims to expand their frontiers to Peru and Ecuador, working with similar companies worldwide. Bringing the interview to a close, Katherine signs off by providing advice to those who wish to seek an exceptional career similar to her own.

“Ultimately, nothing is easy. We have to work to see results. However, do not hesitate to invest in knowledge.”

Company: Software & Services Consulting SRL
Name: Katherine Colombino
Web Address: www.ssc.com.py
Telephone: +595 993306318

Categories: Innovation, News


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