© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - Benefits of Automation in Business
Posted 6th June 2022

Benefits of Automation in Business

The application of technology and automation in business is not something new. However, with significant advancements in machine learning and other advanced technologies like AI, automation is helping businesses streamline processes like never before.

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

Benefits of Automation in Business
Business Automation

The application of technology and automation in business is not something new. However, with significant advancements in machine learning and other advanced technologies like AI, automation is helping businesses streamline processes like never before.  

 

Customer Service

Possibly the most widely adopted form of business automation is in customer service. Thanks to the adoption of AI, business customer service is more proactive and predictive than ever, solving problems before they even occur. Chatbots are everywhere, and they have many benefits, including availability to answer questions around the clock seven days a week. On the other hand, chatbots are still slightly lacking, with one-size-fits-all responses that are not always helpful and can be a frustration for customers.

There is no doubt that customer service automation such as chatbots and automated messaging will continue to make massive improvements. Thanks to sentiment analysis tools and machine learning, machines can evaluate emotion and tone in customer messages and then adjust responses, enabling them to respond better and escalate issues faster. 

 

Business Operations

Automation can also be utilised for core business activities, such as workflow balance, payroll management, and document creation and management.  

Thanks to automation and intelligent systems, you can now generate, customise and sign complex business agreements online in minutes. For example, you can use a legal tech platform like SeedLegals to automate legal agreements for your growing business or startup, which means what was once an extremely time-consuming and expensive process that required you to hire a lawyer is now easy and fast. Having the admin simplified and costs cut with the help of technology means entrepreneurs can focus on more important tasks.

Automation is also changing the face of human resources from job listing, hiring, remote working and workflow management. Pipefy, which is a low code management platform, uses robotic and business process automation to reduce time wasted on mundane activities freeing up staff for more business-critical tasks. This type of automation also boosts accuracy and saves a lot of time.

 

IT Processes

As with other applications, automation is being adopted for IT processes, such as service requests and large data transfers. There are massive benefits, including greater accuracy, faster responses and improved productivity. Thanks to the adoption of automation, data accuracy is greatly improved, removing the possibility of human error.

But perhaps the greatest benefit to businesses is the opportunity to free up valuable employee time. Rather than being taken up with repetitive routine tasks, staff can focus on strategic and vital business operations, creating more value and giving employees greater job satisfaction. With the use of AI-powered IT automation, IBM, for example, offers a cloud service that eliminates repetitive tasks, makes recommendations and reduces waiting times. Thanks to advancements in IT automation, your business has the opportunity to streamline all activities and effortlessly manage IT workflows. 

These are just a few examples of how automation is changing the shape of business processes. Machine learning and artificial intelligence are transforming every aspect of business, from marketing to inventory management.

 

Whether you are a startup or a well-established company, don’t underestimate the benefits and potential of automation for your business processes. They can vastly improve      efficiency, save valuable time and free up employees’ valuable time and headspace.

Categories: Innovation, News


You Might Also Like
Read Full PostRead - Eye Icon
The Psychology of Spending: How to Overcome Emotional Spending Habits
News
01/04/2024The Psychology of Spending: How to Overcome Emotional Spending Habits

In the realm of personal finance, understanding the psychology behind spending habits is crucial. Emotional spending can be a significant roadblock on the path to financial wellness. Today, we’re delving into the psychological triggers of emotional spend

Read Full PostRead - Eye Icon
How can E-Commerce Businesses Optimise their Sales on the Amazon Marketplace?
News
04/07/2022How can E-Commerce Businesses Optimise their Sales on the Amazon Marketplace?

Over the last few years, e-commerce businesses worldwide have seen a drastic shift in the shopping habits of their online customer base. Most of these changes are because of the Coronavirus pandemic, which saw more and more people turn towards online shopping

Read Full PostRead - Eye Icon
Grant Thornton UK LLP Advise on Safestay’s Acquisition of Smart City Hostel
Legal
27/08/2015Grant Thornton UK LLP Advise on Safestay’s Acquisition of Smart City Hostel

Grant Thornton UK LLP Advise on Safestay's Acquisition of Smart City Hostel

Read Full PostRead - Eye Icon
5 ways that SMEs can overcome cash flow challenges in uncertain markets
News
01/11/20245 ways that SMEs can overcome cash flow challenges in uncertain markets

Across the UK, many small and medium-sized enterprises (SMEs) face financial pressures due to a variety of factors, including fluctuating economic conditions and rising operational costs. These challenges often leave business owners searching for reliable stra

Read Full PostRead - Eye Icon
8 Critical Components of a Good Human Resources Strategy
News
16/02/20238 Critical Components of a Good Human Resources Strategy

Businesses often invest a lot of time and resources into the sales and marketing teams, while ignoring the value of the human resources department. Without them, the rest of the company would be ineffective in their roles. Human resources teams are more import

Read Full PostRead - Eye Icon
How to Build An Effective AI Ecosystem
News
14/03/2022How to Build An Effective AI Ecosystem

Artificial intelligence (AI) has emerged as a significant player in today's business models. More organizations are looking for ways to reduce human intervention in their operations as much as possible.

Read Full PostRead - Eye Icon
Hitachi Capital UK to accelerate business finance growth with franchise acquisition
Finance
27/06/2018Hitachi Capital UK to accelerate business finance growth with franchise acquisition

Hitachi Capital UK has significantly strengthened its business offering with the acquisition of Franchise Finance Ltd, a specialist financial services provider to the franchising industry.

Read Full PostRead - Eye Icon
Understanding the Benefits of a Business Debit Card
Finance
14/08/2023Understanding the Benefits of a Business Debit Card

In today's fast-moving business world, it's crucial to have a reliable, secure, and flexible financial tool. A business debit card fits this bill perfectly. It works like a regular debit card but caters specifically to business owners and entrepreneurs.

Read Full PostRead - Eye Icon
Built on Integrity, Innovation, Energy, Value and Trust
Innovation
22/11/2019Built on Integrity, Innovation, Energy, Value and Trust

Optimizt Technologies offers specialist engineering and technology services to a diverse range of businesses globally, including automobile, medical equipment and heavy machinery to name a few.



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have a number of unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow