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Posted 9th April 2024

Advanced Enterprise Communication Solution

Since its inception in 2002, CallTower has remained dedicated to delivering the world’s most advanced communications with its industry-leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and Collaboration solutions.

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Advanced Enterprise Communication Solution
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Since its inception in 2002, CallTower has remained dedicated to delivering the world’s most advanced communications with its industry-leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and Collaboration solutions. Combining the power of global voice with its client-centric approach, the business is passionate about enhanced communication capabilities, helping teams stay connected, productive, and cost-efficient. For its innovative communication solutions, we have honoured CallTower with this year’s award for Most Innovative Enterprise Communications Firm – USA.

By leveraging cloud technology, CallTower offers an extensive range of enterprise communications solutions, including voice, messaging, and collaboration tools, integrated into a single platform. It is the business’s mission to help clients effortlessly connect and collaborate anytime on a global scale through any device. Its comprehensive approach allows clients to access a wide array of tools to meet their individual communication needs. CallTower prides itself on its ability to seamlessly integrate its agile solutions with clients’ existing applications and systems. This flexibility allows businesses to elevate their communications without causing disruptions to their current operations.

CallTower’s cloud-connected calling enablement allows customers to leverage the power of innovative technology to enhance their communication capabilities worldwide. Businesses can expand their operations across multiple countries without the need for physical infrastructure. With this global reach, clients can easily connect with customers, partners, and employees across the globe easily and cost-effectively. Another benefit of cloud-based technology is simple scalability, which enables businesses to adjust their capability based on their evolving needs. Cloud-connected calling also helps to reduce communication costs by saving on long-distance calls, infrastructure investment, and telephone system maintenance.

CallTower Connect is a revolutionary platform which provides users with admin capabilities to personalise and control their CallTower services. The innovative tool serves as an interface for managed service providers and channel partners who wish to resell CallTower’s services. Through its customer management portals and mobile app, customers can integrate telephony systems seamlessly into their existing systems. CallTower Connect includes support for Cisco Webex Calling, native Microsoft Operator Connect, Teams Direct Routing, Zoom Phone, and a range of SIP-enabled UC and contact center platforms, providing a complete solution to all businesses’ telephony needs.

Tonya Wheatfall, Marketing Coordinator at CallTower says, “CallTower has experienced significant growth in its telephony user base, largely by capitalising on the skyrocketing demand for Microsoft Teams Phone enablement. A key element of CallTower’s success is its Connect platform, which enables enterprise customers and partners to scale calling services with speed and agility, regardless of the UC platform they use. For services such as Microsoft Teams, Webex Calling, and Zoom Phone, CallTower offers a variety of pricing plans to meet different needs. These include both per-user/per-month unlimited or metered calling plans, as well as more traditional SIP trunking pricing based on call paths and metered rates. This mix of rate plans allows customers to choose a pricing structure that best fits their requirements.”

The CallTower team is dedicated to fully understanding and meeting customers’ requirements with outstanding service and pioneering solutions. Renowned for its excellent customer support, CallTower strives to establish long-lasting relationships in order to provide clients with customised solutions to suit their business needs. Supported by a team of experts, the company delivers consistent reliability and 24-hour support to assist with any questions or concerns.

In the rapidly evolving realm of unified communications and collaboration, the integration of AI has significantly transformed communication strategies, improved efficiency, and elevated user experiences. By incorporating AI technologies, CallTower can offer advanced analytics capabilities, helping customers to gain a deeper understanding of their communication data. Through these findings, businesses can optimise their communication strategies and streamline operations.

CallTower has also leveraged AI to enhance its customer support with virtual assistants that can provide fast support. This innovative measure aligns with the business’s goal of complete customer satisfaction. CallTower is dedicated to paving the way with AI integration and continuous innovation in order to provide clients with cutting-edge, bespoke, and efficient enterprise communications solutions.

Looking to the future, CallTower foresees an industry evolution to meet the growing demands for interconnected communication solutions. The business has anticipated a merging of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) which will focus on both user (UX) and customer (CX) experiences. With its holistic approach, CallTower has become a leader in its industry, utilising state-of-the-art technologies to provide superior communications experiences. CallTower’s global cloud-connected calling enablement empowers businesses to expand globally, enhance their efficiency, and achieve greater operational flexibility. Recognised in AI’s Global Excellence Awards, CallTower is passionate about enabling customers to navigate the evolving landscape of technology with communications solutions that create a seamless user experience.

For business enquiries, contact Tonya Wheatfall from CallTower on their website – https://calltower.com

Categories: Innovation, News


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