Headwaters MB-AI Global Excellence Awards 2016

In the digital era, contact centers are more than just call hubs. They have transformed into multi-channel, multi-tool powerhouses, serving as the core of a company's customer engagement strategy. The success of such a strategy depends largely on how effective

The online streaming giant recently announced in a blog post that employees would be offered unlimited paid leave to both male and female new parents, with flexible hours also available to staff returning after having children.

Customer education platforms are online tools that help organizations deliver training and support to their customers. These platforms can be used to create and deliver courses, track customer progress, and provide customer support. They can decrease churn by

The Best Possible Defence

A single fake review could now cost your company six figures in FTC penalties. The FTC’s 2024 rule has transformed deceptive review practices into a serious financial liability, threatening corporate reputation management overnight. Understanding the key

With the leadership of newly appointed Glen Foster, Managing Director for the UK and Northern Europe, the move will be powered by Libeo’s competitive advantage and its innovative differentiating features.

There is currently a huge appetite for short- and medium-term property loans across the UK, and Dragonfly Property Finance is leading the way.

For years, investing conversations have bounced between two loud extremes. On one side, high risk speculation that promises the moon and delivers heartburn. On the other, slow and steady strategies that feel responsible but can leave people wondering if their

Andy Cureton, Founder and Managing Director, ECS Digital, looks at how, in a competitive environment, banks and other organisations can use the latest IT and business methodologies to modernise their IT systems to meet customer expectations and comply with reg