© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - Technology Aftermarket Support Secures Success
Posted 23rd March 2020

Technology Aftermarket Support Secures Success

Technical services and aftermarket support have become an increasingly important battleground for technology manufacturers as the expectations of consumers and end-users continue to rise. Rising to meet them is Qcom, a support partner which delivers these services for some of the world’s most leading technology brands. In the light of award-winning success in Acquisition International’s Global Excellence Awards, named as Most Outstanding Technical Outsourcing Company, 2020 – Europe, we took a closer look to find out more.

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

Technology Aftermarket Support Secures Success
Qcom Outsourcing LTD

Technical services and aftermarket support have become an increasingly important battleground for technology manufacturers as the expectations of consumers and end-users continue to rise. Rising to meet them is Qcom, a support partner which delivers these services for some of the world’s most leading technology brands. In the light of award-winning success in Acquisition International’s Global Excellence Awards, named as Most Outstanding Technical Outsourcing Company, 2020 – Europe, we took a closer look to find out more.

When it comes to providing a technology product, the need to ensure that the product is exceptional is not the only consideration. The business behind both pre- and postsales technical service and support is one that has proven lucrative to those willing to work for it. With many global manufacturers seeking alternatives to providing their own local support infrastructures in every territory, and smaller businesses often not having the capacity to carry out this work inhouse, the importance of companies like Qcom cannot be overstated.

Qcom operates as a technical services and aftermarket support partner to some of the world’s leading technology brands. Working alongside manufacturers on a global and domestic scale, the company is typically engaged by clients looking to provide a complete warranty and technical service capacity where none currently exists; by those wanting to free technical staff to focus on the core of the business’ operations as opposed to support; or by those one-off projects like a product recall or upgrade, which needs a rapid response that in-house teams aren’t able to provide.

Qcom is able to deliver a solution that works for each individual case, working as a total outsource, selective outsource or project partner, and providing a bespoke package of pre-sales and aftermarket services for each client.

These services can include customer helpdesk and technical support, installation, configuration, field repair, preventative maintenance, warranty management, workshop repair, inventory and logistics.

Where Qcom excels is in the range of technologies it supports. While some specialise in specific areas, this is a business that excels in delivering support for products as diverse as laser, thermal transfer and inkjet printers, Customer Engagement Technology like kiosks and EPOS, click-and-collect lockers, handheld and mobile devices, security and smart parking meters amongst others.

The core values behind Qcom go part of the way to explaining Qcom’s tremendous and sustained success. Technical, service and operational excellence are the basis on which Qcom is built. Technical excellence is critical, underscoring a commitment to recruiting, training and developing the world-class service provided. Service excellence is a key part of the promise that Qcom make to not only understand, but to represent a business in its entirety as a brand ambassador. Operational excellence is what ensures that this technical service is delivered consistently, and the golden thread that ties all three together is a company-wide desire to always go the extra mile.

This approach has always served Qcom well, with clients not only positively feeding this back, but recommending Qcom to other businesses. This word of mouth recommendation is one of the most useful tools that Qcom has at its disposal, carrying a great deal of weight from clients who in some cases have been with the company for more than a decade. Of course, it is one of the many methods which Qcom sources new clients with, with direct approaches through promotional activity, events and good, old-fashioned sales calls serving the same purpose.

The heart of the business is, of course, found in the staff who must deliver these services on a daily basis. A highly trained team of engineers and technical consultants provides customers with on-site repair and technical support across the whole of the UK and Europe. This team is employed full-time to ensure that Qcom’s customers only receive support from the best in the business. The crucial difference between Qcom and its competitors is that it trusts its workforce to do its job, recruiting for service as well as technical excellence. By putting processes in place to empower these experts, it’s no surprise that they are keen to use initiative to go the extra mile and deliver enviable results for their customers.

The world of technology is constantly changing, and that means Qcom must change too. It is currently working on broadening its technology coverage, ensuring that the range and flexibility of the services meets the constantly evolving needs of clients. This sits alongside the importance of identifying the next big development in the industry. Geographically, demand for services within Mainland Europe has increased recently, and Qcom has invested significantly in its capacity to handle this demand. Despite already delivering services into seventeen European countries, there are signs that this will grow even further in the coming twelve months. The final aspect of growth that Qcom must contend with is that of customers expecting and pushing for ever faster responses. In an always-on economy, it falls to companies like Qcom to meet this requirement and be available to offer services at unusual times, such as weekends, evenings or on same-day to help manufacturers meet these increasing demands.

The expansion of the Internet of Things, not to mention increasing use of RFID technology, presents whole new frontiers to a company like Qcom. Having spent forty years supporting new technologies, it’s no surprise that the Qcom team has few concerns about staying ahead of this technological curve. Their strong track record of developing solutions to support these new concepts means that they have no anxieties about meeting these new challenges head on.

For the team at Qcom, the most important thing is providing an excellent service that not only reflects well on them, but on the
brands that they are representing. This care and attention to details is just one of the many things that has elevated the company to its considerable success.

Company: Qcom Outsourcing LTD
Contact: Neil Anderson
Website: www.qcom.co.uk

Categories: Innovation


You Might Also Like
Read Full PostRead - Eye Icon
Lloyds Blueprint Two: How Third-Party Data and Software Providers Can Help the Insurance Sector to Release This Value
News
16/01/2023Lloyds Blueprint Two: How Third-Party Data and Software Providers Can Help the Insurance Sector to Release This Value

The Lloyds of London insurance market is inarguably one of the world’s oldest and least modernised groups and it is having to re-think the way it interacts with customers and turning to digital. This is a prime example for the rest of the sector that it is t

Read Full PostRead - Eye Icon
2016’s Most Innovative Hedge Fund Manager – USA/Europe
Finance
31/07/20162016’s Most Innovative Hedge Fund Manager – USA/Europe

The Prudent Group are a highly innovative company who provide working capital to the small and midsize corporate market segment sector. We spoke to Dennis Klemming, Chairman of Prudent Group, to find out more about their firm and the solutions they offer.

Read Full PostRead - Eye Icon
Managing Your Canadian Payroll: How to Avoid Penalties and Fines – 2023 Guide
Corporate Social Responsibility
16/05/2023Managing Your Canadian Payroll: How to Avoid Penalties and Fines – 2023 Guide

As an employer in Canada, managing your payroll accurately and efficiently is essential to ensure compliance with the country's complex tax and labour laws.

Read Full PostRead - Eye Icon
Providing Action-Driven Cloud Solutions for Budgeting and Reporting
Innovation
03/05/2019Providing Action-Driven Cloud Solutions for Budgeting and Reporting

Solver is the leading provider of complete Corporate Performance Management (CPM) solutions for today’s mid-market enterprise. Recently, the firm found success in Acquisition Intl’s Global Excellence Awards 2019. On the back of their win, we profiled Solve

Read Full PostRead - Eye Icon
How to do Estate Planning Properly
News
29/08/2023How to do Estate Planning Properly

Estate planning is the process of designating who will receive your assets in the event of your death or incapacitation. Having a well-thought-out estate plan is the most reliable way to ensure that heirs and beneficiaries correctly receive the assets. More of

Read Full PostRead - Eye Icon
I Have a Unique Business. Can a Buyer Be Found?
News
07/11/2022I Have a Unique Business. Can a Buyer Be Found?

Putting your business on the market for sale is a considerable undertaking, regardless of its uniqueness. This is why it's essential to avoid the mistake of selling your business to the first investor or company that makes an offer. The search for the ideal bu

Read Full PostRead - Eye Icon
Automated Workflow Project of the Year: COBRA
Finance
01/07/2016Automated Workflow Project of the Year: COBRA

Brock Walker is the Acting Director of the Shared Services Program (SSP) at the Department of the Treasury. In this role, he manages a small team responsible for the direct corporate budget oversight over the $228+ million Shared Services Program.

Read Full PostRead - Eye Icon
Dominica Citizenship by Investment: A Path to Caribbean Paradise by Global Residence Index
News
29/12/2023Dominica Citizenship by Investment: A Path to Caribbean Paradise by Global Residence Index

Who does not want to get their dream home in the dreamy landscapes of Dominica, in the paradise of Caribbeans? The island nation of the Caribbean, Dominica, is one of the most unexplored lands. Moreover, the natural hot springs, coastal views, and lively rainf

Read Full PostRead - Eye Icon
Advantages of ACH Transfers
News
08/07/2022Advantages of ACH Transfers

Advantages of ACH Transfers ACH Transfers or eChecks help eliminate transaction problems for businesses and their clients. Paper checks are inconvenient because clients need to remember to pay the bill, and businesses must visit the bank each time they want to



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have a number of unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow