You might have heard the term “MSP” used in conversation, or seen it in the news and wondered what it’s all about. In the below article, we’ll discuss what a managed service provider (MSP) is, how they can help your business and the steps you should consider to determine if an MSP is right for you.

What is a managed service provider?

A managed service provider (MSP) is a third-party company that provides IT services and management of specific areas of your business technology infrastructure.

MSPs are usually hired to manage an organisation’s entire network and provide remote support services, often on a subscription basis. This type of outsourcing allows businesses to focus on their core competencies and outsource specialised IT functions. The primary benefit of an MSP is a potentially lower cost of ownership since the provider can take advantage of economies of scale.

When evaluating an MSP, it’s important to consider several key factors. First, you should assess their technical abilities and expertise in specific areas such as cloud hosting, data backup and recovery, system security, or application development.

It’s also important to consider the MSP’s customer service levels, certifications, and response times to any technical issues that may arise. Finally, you should review their financial stability and the fees they charge for services.

If a managed service provider meets all of your requirements, they can be a great way to accomplish a lot of things, including saving money, reducing IT headaches, and making sure that experienced professionals are managing your systems. However, as with any business decision, it’s important to thoroughly research any potential MSPs before committing to a long-term contract.

Now, when does it make sense for you to invest in an MSP?

Below we will cover the most important considerations when it comes to evaluating your needs for a managed service provider.

Do you have specific IT needs that require a specialised skill set?

For example, if you need help with cloud hosting or system security, then an MSP would be the perfect solution. On the other hand, if your business is relatively small and has minimal IT needs, then it might not make sense to outsource services to a managed service provider.

Are you prepared to commit to a long-term contract?

MSPs usually require a multi-year agreement, so it’s important to evaluate whether or not your business is in a position where it can commit for such an extended period of time. You should also be aware of any associated fees and cancellation policies before signing a contract.

Do you want to focus on your core business functions?

The primary benefit of working with an MSP is that it allows you to focus on what you do best without having to worry about IT management or technical issues. If this sounds appealing, then investing in a managed service provider is definitely worth considering.

Do you want to save money and reduce IT expenses?

By outsourcing specific IT tasks and services, you can potentially lower your overall technology costs. This is because MSPs are typically able to take advantage of economies of scale and provide more cost-effective solutions than in-house IT staff.

Are there any areas of your IT infrastructure that need to be improved?

If you’re looking for ways to improve upon your existing IT infrastructure, such as upgrading hardware or implementing new software, then a managed service provider can also help. They can provide the expertise and technical know-how necessary to ensure that any upgrades are successful.

Can you trust the MSP to provide reliable services?

It’s important to find an MSP that is both knowledgeable and experienced in their field. Make sure to research any potential providers and ask for references before signing any contracts. Additionally, you should look into the level of customer service they offer and make sure that they respond quickly to technical inquiries.


In conclusion, managed service providers can be a great way to save money, reduce IT headaches, and make sure that experienced professionals are managing your systems. However, before investing in an MSP, it’s important to carefully evaluate your needs and research any potential providers in order to ensure that you choose the right one for your business.