HCLSoftware, an innovative global company, offers a business-focused automation solution that empowers enterprises with advanced, intelligent automation technology. This solution delivers faster and more efficient processing than the industry standard, enabling real-time innovation and adaptability. Recognized as the Best AI & Automation Software Company in India for 2024, HCLSoftware’s technology makes seamless orchestration across multiple systems, applications, and platforms a reality, thanks to its expert team and cutting-edge automation capabilities.
HCLSoftware leverages cutting-edge AI and hyper-automation technology to help businesses accelerate development with unmatched speed, flexibility, and control. By prioritizing innovation, customer focus, agility, and excellence, HCLSoftware enables companies to achieve what was once thought impossible.
The standout feature of HCLSoftware’s portfolio is its comprehensive AI-generated workflow automation service, which is not only a particularly bright spot in the HCL Universal Orchestrator (more on that later) suite, but also the first technology of its kind to come to fruition in this fiercely competitive market.
What makes HCLSoftware a key player in this sphere is its ability to consistently deliver automation solutions that are comprehensive, scalable, and intelligent, ones that help to significantly orchestrate and streamline workflows across a series of diverse environments – be it the most modern cloud-based application or the legacy system a partner business has proudly stuck by for decades. Underpinning this is a unique ability to combine Universal Orchestrator with AI powered operations which include CLARA, AIDA and other solutions, enabling natural language processing and utilizing machine learning— effectively automating your entire business.
This is the primary aim of HCLSoftware’s aforementioned HCL Universal Orchestrator, which is essentially a cloud-native process orchestration tool that makes hyperautomation possible by using a series of advanced technologies to empower businesses and help them to streamline and optimise their entire operations. In an environment where the workflows of a business pass through humans, online systems, and often ‘digital workers’ (chatbots and virtual assistants), trying to maintain an aligned and coordinated operation is one of the biggest challenges companies face today.
HCLSoftware thus recognised the need for a single orchestrator, a ‘backbone’ to a company’s innovation efforts that could work with many different automation tools and AI to optimise and direct a business’ operation in a simple, encompassing way utilizing what is essentially “Intelligent automation. Hence the HCL Universal Orchestrator, which enables seamless hyperautomation and boasts such capabilities such as event-driven workflows, enhanced agility, and AI/GenAI Integration. These capabilities allow businesses to optimize resource utilization, reduce costs with efficient cloud-native architecture, and build intelligent automation workflows that leverage the power of AI and GenAI— all whilst maximising an organisation’s productivity at every turn.
Marco Cardelli, Director of Product Management, explains: “Our AI algorithms adjust workflows based on current data, ensuring processes are always efficient and relevant. Through AI-generated workflow automation, clients will experience a new level of efficiency in their digital transformation journey.”
One example of this system working perfectly for a customer was in the case of Sara Assicurazioni, an Italian insurance company that has been operating for more than 70 years and had undergone considerable growth when it reached out to HCLSoftware. The client was already making use of a workload automation solution at the time for the likes of creating insurance policies and processing claims, but they wanted more. Like many others, this client has seen the potential of the Universal Orchestrator which is currently in the test environment. The Universal Orchestrator will later be moved to production, and the actual use of the product will begin.
From being able to use one solution across a range of different cloud services providers, to leveraging Generative AI to help create workflows, automate daily tasks and enhance overall operation efficiency, the continuity and resilience of their business was this client’s primary focus, and the HCL Universal Orchestrator was able to help with just that. Since this technology has been designed to carry out the real-time orchestration of cloud applications, as well automate workflows across a range of systems, it proved to be a more than an apt solution.
This is all comes down to the HCL Universal Orchestrator having been created on the back of a growing need from businesses for an enterprise to help create workflows, automate daily tasks and enhance overall operation efficiency process orchestrator powered by intelligent AI and machine learning, a piece of technology that can handle every element of digital business support, from connecting different automation domains to offering end-to-end orchestration for IT and business processes. Equally important for customers is that full control, observability, auditing, and compliance is achieved, all of which are delivered expertly by this cloud-native orchestrator that boasts an endless amount of uses in an infinite number of scenarios.
Marco adds, “Another important development is the need for organisations to open their process orchestration tools to citizen developers, so that – besides developing their business applications – they can define the automation processes to orchestrate them. We are addressing these needs by streamlining the definition of workflows with our UNO AI Pilot that leverages GenAI technology.” This is just one of the many ways that this forward-looking company is ensuring future success for both itself and its clients.
Over the next five years in particular, the team at HCLSoftware remains driven to continuously innovate in the fields of AI, automation and orchestration. This will be achieved by focusing on key areas, including a focus on sustainability and embedding eco-friendly solutions into automations, establishing a cycle of continuous improvement to see products evolve alongside both industry trends and client expectations, and the incorporation of Agentic AI, a process which further empowers autonomous decision-making across workflows.
With many projects currently in the pipeline, HCLSoftware’s roadmap remains brimming with initiatives to demonstrably enhance its orchestration capabilities, especially in the realm of human interactions and AI-powered scenarios. Partnerships will prove vital in the business achieving its aims, be they with other HCLSoftware products or ISV products, as this will help the business to realise its vision of an open automation platform with integrated solutions for the likes of data pipelines and business applications.
In essence, HCLSoftware’s focus on business process automation through AI-based solutions sees end-to-end orchestration offered for legacy and cloud-native systems alike, with productivity able to be maximised as AI is applied to automation to offer increased intelligence, boost operational excellence, and, in the long run, drive autonomous processes to heights that were previously unimaginable. Major players from industries like BFSI, consumer well-being, industrial manufacturing, and technology already partner with this firm, underpinning its global dominance.
For its unwavering mastery and the suite of pioneering solutions it has continued to provide across this setting, HCLSoftware is a business more than deserving of being named as the Best AI & Automation Software Company 2024 – India.
For business enquiries, contact Shivam Rawat from HCLSoftware on their website – https://www.hcl-software.com/
