A World Leader in Consumer Transaction Technologies

NCR Corporation is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. Included with the 2017 Business Elite awards, we interviewed sales manager – financial services & payments technologies, Bahey Thabet to find out more about the firm’s impressive portfolio of services.

With its software, hardware and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

“We have the courage to live our values every day; to do what’s right, even when it’s not what’s easiest or most popular and to speak up and be heard. We overcome our fears and embrace change.”

At NCR, they make the everyday easier. They do this by listening to their customers, keeping their best interests in mind and always working to make interacting with your business an exceptional experience.
Sales manager – financial services & payments technologies, Bahey Thabet begins an insightful interview, by telling us about the firm’s shared values.

“At NCR, we’re changing how people everywhere bank, shop, eat and travel. How? Simple. We run the everyday transactions that make people’s lives easier. Our software, hardware and services enable nearly 700 million transactions daily and our promise is that every interaction people have with NCR, is nothing but an exceptional experience.

“But what really makes NCR that different from other companies? Our shared values. We are leading how the world connects, interacts and transacts with business, because NCR does what we say we’ll do, so we stay accountable. As a united team, we consider a wide range of perspectives in bringing courageous new ideas to the real world, making sure that everything NCR creates, benefits those we work with. Just as important as what we do – it’s what we don’t do – that tells our story.

“We never stop asking why, improving and never back down when facing tough challenges, even if that means changing. At the end of the day, it’s our actions—not our words—that truly sets NCR apart.”

Bahey then outlines to us the many qualities that make the firm successful – starting off with integrity, respect & teamwork – as well as performance.

“We are highly ethical, genuine and trustworthy. We keep our promises and always hold ourselves accountable for our work and how it’s achieved.

“We are respectful collaborators and communicators, treating others in ways we want to be treated. NCR recognise that everyone’s contributions and understand we achieve better results, as a diverse global team, as opposed to just individuals.

“NCR are committed to driving exceptional business results and taking personal pride in everything we do. NCR have an enthusiasm for learning and growth, indeed we simply want to be and do our best, by becoming better individuals each day.”

Bahey then underlines other essential qualities of the firm, detailing the three areas of innovation, customer dedication and courage.

“NCR are constantly curious and creative. We embrace the power of new ideas and unique perspectives and courageously put them to work in the real world, every day.

“We genuinely care about the success of our internal and external customers. We partner with them to both understand their businesses and develop solutions, that deliver the highest levels of quality, service and value.

The firm’s offerings include hospitality service partners, as Bahey goes on to explain in his own words.
“NCR Authorised Service Partners are individuals and small companies who provide on-site services to NCR Hospitality customers, virtually anywhere worldwide. This extensive network of service providers can deliver a low cost, low overhead and flexible alternative to large on-site hardware support companies. All technicians have been thoroughly screened and are A+ certified or have three or more years of industry experience and are insured to carry out on-site work.
“Through extensive quality control programmes, our partner technicians are prepared to quickly and efficiently solve any hardware issue using NCR’s proven and comprehensive support methodology. This guarantees that all our customers consistently receive high-quality support, at lower costs.

“NCR Service Partners can provide the following services: contracted service calls; part swaps; multi-vendor support; troubleshooting assistance; site surveys; hardware installation; networking; installation/move/add/ change; preventative maintenance and meeting a next-flight-out part.”

In closing, Bahey then explains to us the firm’s approach concerning corporate responsibility
“Responsible corporate citizenship is in our DNA. It dates to the 1890’s, when our then directors introduced a comprehensive social welfare programme, for NCR factory workers.

“Today, we take our responsibilities as a member of the global business community very seriously. We’re committed to conducting all aspects of business in an environmentally sound manner. We’re vigilant, when it comes to the safety and health of our employees. NCR also look out for the needs of our customers and the public in the communities we serve around the world.

“NCR is committed to supporting the economic, cultural, social and educational well-being of communities where the company has a significant presence, by investing in innovative programmes, approaches and solutions in the civic, arts, education and health and human services areas and developing products and solutions that provide benefit to communities at large.”

Company: NCR Corporation

Name: Bahey Thabet

Email: Bahey.Thabet@ncr.com

Web: www.ncr.com

Address: 3097 Satellite Blvd, Bldg 700, Duluth GA 30096 USA

Phone: +1-937-445-1939