Acquisition International - Global Excellence 2021 105 Acquisi International - Issu 6 2021 17 Leading the Way for Client Focused Banking Customers Bank practices with the highest levels of integrity in both the customer facing roles and those that take place behind the scenes, delivering exceptional results with a positive attitude and dedication to hard work. It also holds to four important pillars that form the backbone of its organization: IQ, AQ, and EQ. Whilst it sees a lot of leaders of industry talking about intelligence quotient (IQ), it is far rarer that it sees Adaptability Quotient (AQ), Emotional Quotient (EQ), or Cultural Quotient (CQ) being discussed; Customers Bank wishes to buck that trend and ensure all four are given equal weight. Each pillar holds up the organization equally and contributes the same amount, in different ways, to its success and the success of its staff. It is also constantly looking towards how it can better implement each of these – especially cultural quotient – as Customers Bank is dedicated to making a more diverse and accepting work environment. As it moves forward with its good work, it hopes that these elements of its business will only grow as it continues to corner the market. Company: Customers Bank Contact: David Patti Website: customersbank.com
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