Global Excellence 2021

56 Acquisition International - Global Excellence 2021 8 Acquisit on International - Issue 9 2021 London Property Management Established in 2006, Trust Premier Property Management is an award-winning firm which manages a wide variety of properties ranging from new build blocks of flats, mixed-use developments, mansion blocks (including Grade 1 and 2 listed properties), housing estates and smaller house conversions. Acquisition International magazine has recognised Trust Premier as Most Outstanding Property Management Services Provider 2021 – London, so we take a closer look at what the company has to offer. rust Premier is a niche firm of managing agents who have an average of 15+ years’ experience and specialise in the management of high-end developments throughout London. It is a firm large enough to bring economies of scale to the table, yet small enough to provide a very personal service. Its staff are 100% committed to providing an exceptional level of service – they are not your typical 9-5 workers; if work needs to be done into the night in order to get things done, the team gets on with it. Clients can truly expect to receive a level of service that is unrivalled from Trust Premier. Its clients range from national housebuilders such as Hill, Octagon Developments, and Heronslea Group, to resident management companies. And its managing agents offer the full suite of services, T Aug21156 including but not limited to service charge budgeting, billing and collection; financial reporting to the client, including detailed expenditure, income, debtor, and budget vs. actual analysis; preparation of service charge year-end accounts; weekly payment of all invoices; placement and administration of building’s insurance and insurance claims; advising the client on major works and the use of specialist contractors; dealing with day-to-day maintenance requirements; dealing with after-hours emergencies; preparation of long-term planned maintenance programmes in association with surveyors and M&E consultants; ensuring and managing all concierge staff; regular inspection of properties; and attendance at client meetings. Despite Trust Premier’s dedication and success in what it does, it has seen its challenges, namely in the form of the pandemic. Its flexible and adaptable team was already trialling working from home prior to lockdown restrictions, apart from key staff who had to go into the office, as the company had forecasted what was going to happen. Therefore, when the first lockdown was announced, the transition was seamless, and not one client suffered any lapse of service during this period. The company also arranged specialist training for all on-site concierge staff, including safe working practices, cleaning protocols, etc. in order to ensure the health and safety of all. Aside from the pandemic, the single biggest challenge for Trust Premier was related to cladding. Again, it was on the front foot with this and had already arranged EQS1 surveys as soon as they became a requirement. Trust Premier has partnered with a number of insurers to enable its clients to still ensure the buildings for a reasonable premium, whilst cladding remedial works were still in planning. Looking ahead, Trust Premier intends to continue business as usual, while maintaining its outstanding service with utmost dedication. Company: Trust Premier Property Management Contact: Michael Yun Email: Website: