Global Mobility & International HR Awards 2017

Acquisition International - Global Mobility & International HR 5 to be done, but also pro-actively assist with further opportunities or defining risks, including giving enough attention to the client that this requires. “Assisting clients with decision-making processes by providing them with the required insight in global mobility matters at hand such as quantification of risks/opportunities and explain consequences of the choices that can be made. The feedback on this way of working from our clients and even already in tender processes with potential clients is that this is highly valued and is considered as one of the reasons why to elect Boxx as their global mobility service provider, or better global mobility partner.” It is the firm’s vast service offering, combined with its expert staff and client focused approach that set it apart from its competitors, as Dennis discusses. “There are three core areas which sets us apart from our competitors. First, we are the only global mobility service provider that is prepared to really offer the full range of global mobility services on a global scale under full own responsibility (even when working together with other vendors on behalf of the client). This means one contact, one contract and one invoice (global responsibility). “Secondly, we are highly service oriented, incorporating our human-to-human approach, and the partnership we are always looking for is been proven to be highly appreciated by our clients and even called distinctive compared to our competitors. Our client satisfaction scores and our promotor scores are the best in the field. “Finally, we have an unprecedented high percentage of people coming from the inside of multinational companies. By attracting people with an HR background at multinationals, we really know the pains, challenges and practical problems our clients are facing on an everyday basis. Instead of being an advisor, you might see us as a partner of our clients’ HR departments. Our knowledge and support does not stop at the HR department, we can also intermediate between HR and the business lines.” Drawing on Boxx’s vast experience in this dynamic and ever evolving market, Rens has strong knowledge of the global mobility industry, and is keen to share this with us. “Over the past few years we see a shift from global mobility matters only is about expats/ long term assignees to it concerns mainly short terms assignees or international (frequent) business travellers. Employees are not always willing to move to another country with their families for a relatively long period. There are a lot more shorter, for instance project based, assignments or employees travelling back to their families during weekends. This creates new challenges for employers and the service providers. “Additionally, the market has changed so it is no longer only big multinational companies facing challenges, but these relatively smaller companies even more as they have difficulties in identifying their opportunities/risks and how they can deal with this having limited access to resources. Also, finding the correct information for this online is very hard as the internet provides too much information that it is hard to identify what information is to be trusted. “To adapt to these developments and be able to assist our clients with this also, we are developing and updating IT tools that can assist our clients with being compliant while still being in control of costs and the processes needed (internally or with Boxx). We are also differentiating our service and price levels more to be able to meet our clients’ needs as we understand that not all clients desire the highest service level or the lowest price available.”