Global Excellence 2021

156 Acquisition International - Global Excellence 2021 Acquisition International - Issue 4 2021 25 Feb21020 Company: Nuveto Name: Marcos Moraes & Luis Palermo Website: eadquartered in São Paulo, Nuveto provide technology with the aim of generating positive experiences and quality relationships between customers and companies. To start, Marcos Moraes, Founder and Director at Nuveto, gives us a brief overview of the firm and offers more insight into its clientele. “Over the past four years, aligned with Five9 internationalization strategy, Nuveto has won several important clients in Brazil. With Five9, a leader in Cloud Contact Center Software since 2001, now present in more than thousands of contact center positions in the country, this exponential growth is due to three main pillars: knowledge about the market needs, capacity to deliver a world class local service, and an efficient, experienced, and dedicated after-sales service team and support staff. Establishing this long-term partnership is an important and strategic step as we seek to create and structure a network of channels to continue our expansion in the market, reaching more companies across Brazil. While serving the financial, education, BPO, retail, technology, healthcare, eCommerce, and pharmaceutical sectors, we aim to develop innovative solutions in the cloud with a focus on raising satisfaction and increasing efficiency in customer service.” Across Brazil, Nuveto is in direct competition with several other cloud contact solutions companies, however as Marcos goes on to explain, the experience and hard work of the team has enabled the firm to stand out from its closest rivals. “Naturally, we understand the challenges our customers are facing, therefore we are ready to side with them on navigating this transformative process to further enhance the use of our cloud contact center solutions and to ensure their operations deliver the quality of services their customers expect. Once again, to distance ourselves from the rest the conscientiousness of our team combined with a consistent execution has proven to be the best recipe to achieve great results. While attending all those that need support to be more strategic in their customer service operations, our purpose is to create automation, intelligence and agility for companies and their agents to provide more than customer experience.” Since its inception, teamwork has proved to be an instrumental factor behind the firm’s success as Luis Palermo also adds. “Here at Nuveto, we have a collaborative culture where all our teams work together to be transparent and offer the best solutions and support for our clients. Essentially, we want to find the best way for our clients to achieve success in their operations.” Despite the outbreak of COVID-19, Nuveto has been helping companies adapt to the home office as Palermo explains further. Born in 2017, Nuveto is a cloud contact solutions company offering omnichannel solutions including WEM, Operational Intelligence, and Interaction Analytics. Following its well-deserved success in the 2021 Global Excellence Awards, we got in touch with Marcos Moraes and Luis Palermo to find out more about one of the best cloud contact center service companies in Brazil today. Increasing Efficiency In Customer Service “With the pandemic resulting in more people working from home, our technology has helped clients install solutions and begin work in just a few hours. The results were incredible and at such a crucial time for businesses, this felt extremely satisfying.” Bringing the interview to a close, Marcos signs off by sharing some of the firm’s future plans as we look ahead to 2021 and beyond. “Moving forward, our goal is to create and structure a network of channels to continue the expansion in the market and reach more companies across Brazil, counting on the support of our new resellers and integrators. Furthermore, we recently launched Nuveto SIGMA, a unified management product for service channels. Having been awarded as Five9’s best partner in Latin America for the second year in a row in 2020, this recognition fills us with pride but of course there is still a lot of work to do. This has been an amazing journey so far, but with many challenges ahead it’s important we remain focused on Five9 in Brazil and Latin America.” H