Global Excellence 2020

104 Acquisition International - Global Excellence 2020 Acquisition International - Issue 1 2021 63 Oct20115 Quality and Affordability Parkes BPO Solutions offers flexible and innovative solutions to help businesses reduce costs, save time, simplify processes, and boost efficiency. stablished in 2014 by Peter Levis, Parkes BPO Solutions Inc. is an offshoring company based in Cebu City, Philippines. It specialises in providing top quality business processing services to clients in Australia and New Zealand. Founder and CEO, Peter has more than 30 years’ experience as a financial advisor, business development manager, business owner, and director. With these, he understands the importance of cost- cutting and resource management. For his company to grow without incurring the hefty employment cost in Australia, Peter ventured to the Philippines to start the outsourcing company. Having grown from a small group of independently outsourced freelancers, Parkes BPO Solutions now consists of a dynamic team of professionals experienced in a variety of fields, including online marketing, accounting and finance, and business administration. Peter tells us more about its humble beginnings and its mission. “When we started as a small group of freelancers our collective goal was to provide high-quality and affordable offshoring services,” he begins. “Quality and affordability remain the pillar of the way we do business, although we have evolved into becoming a more structured solutions provider that offers 100% productivity with minimal-to-zero-disruption.” Parkes BPO Solutions strives to produce innovative solutions that cater to the needs of its partners and, in turn, meet the growing demands of their industry. With this, the company works hand-in- hand with its partners, giving them the assurance that their business is on the right path to success. “Parkes BPO is not your run-of-the-mill offshoring company,” Peter elaborates. “We take the time to get to know you and understand your business so we can create quality solutions that are tailored to your needs. “We also make sure our clients don’t get lost in the crowd as we provide a personalised service to make it feel like our employees are part of the client’s company, but just in a different location.” To ensure it differentiates itself from competitors, the company developed its in-house software, Leave Star, to monitor employee attendance. This is in-line with its overall goal of minimal-to-zero interruption in the delivery of services to clients. Moreover, the firm ensures it cross-trains its employees so that if there is an emergency which prevents an employee from reporting to work, anybody from the team can jump in to undertake the tasks. Parkes BPO Solutions is proud to be a fair labour company, providing above-average compensation and benefits to all employees, whilst at the same time giving clients high-quality and affordable cost-per- unit-services. E The firm also values collaboration from all members. This culture of unity and teamwork ensures that all employees take pride in the company’s professional and collaborative nature, as Peter explains. “We put importance on professionalism because we want our employees to have a sense of worth in the work that they do. When employees are valued professionally, they are happy to produce top- notch output every day.” To ensure a great fit with the rest of the team, Parkes BPO Solutions carefully selects its staff members based on their personality, experiences, and knowledge on the task required. This, Peter tells us, creates a positive impression to clients. Many staff members come from diverse backgrounds and Parkes BPO Solutions believes this is a key factor in helping the firm to offer vibrant, out-of-the-box solutions to meet both its clients’ and workplace’s needs. As with many organisations worldwide, Parkes BPO Solutions felt the sting of the Covid-19 pandemic with its main office in Cebu City being situated close to a community which had a high infection rate. In order to keep employees safe, the company immediately implemented the work-from-home arrangement. Despite the challenging year, Parkes BPO Solutions continued operations with business as usual, even managing to take on new clients. With regards to the future, Peter tells us that there are plans for further growth as the firm is currently reaching out to our peers in the outsourcing industry and making meaningful connections to grow its network. “Our primary plan for next year is to focus on our current clients,” states Peter. “We would like to explore more ways on how we can help them grow their business, acknowledging that their success is our success as well. “Our vision is to be one of the leading providers of top-notch business process outsourcing solutions for small and medium-sized business.” Contact: Peter Levis Company: Parkes BPO Web Address: Most Outstanding BPO Solutions Company 2020 - Philippines