6 Acquisition International - Business Excellence Awards 2022 Feb22323 Best Business Training Provider - UK Established in 2007 to meet the demanding need of the Ports industry concerning plant training, Portull Training Services Ltd has since secured enduring success by investing in key accredited learner management systems. In addition to this, Portull Training Services built strong links with regional colleges and educational awarding bodies and customers and developed a range of training solutions to meet other industries. Regarded as the Best Business Training Provider in the UK, Portull Training Services provides bespoke and tailored solutions ready for all sectors, nationally. ounded on a philosophy and belief that customers’ needs are of utmost importance, Portull Training Services Ltd utilises this motivation as a critical aspect to produce successful results and leads to a high percentage of repeat customer contracts and business referrals. A circle of loyalty built on reputation and successful outcomes that essentially markets itself in the industry. Highly recognised in the industry for its superior training methods and services, Portull Training Services has successfully risen over its 15 years in business and is continuously moving forward as a leader in its sector by being more strategic and consolidating its key position the be ‘the trainer of choice’ for specialist plant and equipment across a vast selection of market sectors. At Portull Training Services, its services are offered nationally to all sectors within the warehousing & Storage, Ports & logistics and Security sectors. “Clients are made up of skilled and unskilled individuals either in work or long term unemployed. We can offer employer and employee support and assist in upskilling or giving them the skills to make them more employable,” states Cherie Andrew, Director. In addition, and subsequently, because of this aim and rapid reputation, Portull Training Services has decided to open a Humber Personnel Labour Agency (HPLA) to continue providing clients with specialist labour and assisting with requirements such as staffing. Expanding on the company’s comprehensive offerings and giving insight to them, Cherie explains, “The majority of the training is done on our customers’ sites, as this ensures that candidates are taught on the equipment they will use upon successful completion of their training. In addition, Portull has invested in our own training facilities, including modern classrooms and areas where practical skills training can be conducted using a variety of plant and equipment set in realistic industrial/dockland situations.” However, despite its exceptional efforts, like many businesses over the years, the shock of the Covid-19 pandemic has been challenging to many companies across the world. Fortunately for Portull Training Services, the business has been able to adapt quickly, efficiently and effectively to ensure its success and reputation will not be affected by the likes of the pandemic. F “Portull adapted delivery models, schemes of work and changed our staffing structure to ensure that our customer’s and clients’ needs are continued to be met and that they can continuously provide a safe and healthy working environment. These measures also allowed us to be able to continue with the funded provisions to support vulnerable adults and assist with local labour market requests,” explains Cherie. While the pandemic has slowed, the entirely is not yet over as there is still a continued notion of risk and recovery throughout the economy and business. However, Portull Training Services has remained strong and has successfully risen to the challenge, adapting to grow and built better resources and services, ensuring customer priority remains the highest priority. Due to the pandemic, while there have been several challenges to overcome, the team at Portull Training Services has ensured that they would not be lagging in the industry. They have learned new skills, developed new habits, and let go of the ‘old ways’ of working – preserving and overlearning specific behaviours while maintaining professionalism. While internally, staff have ensured they are ready to take on any task by readying their skills personally and professionally, the company itself has taken time to develop better habits. Expanding on this, Cherie states, “Portull has had to adapt with new technology and methodology, and despite the odd hiccup whilst learning how to adapt to the new technological processes we have successfully retained all our accreditations and awards, furthermore although these times have been challenging, they have not been sent to destroy us they have in fact promoted, increased, and strengthened our team and allowed us to respond in ways beyond what we thought was possible.” For Portull Training Services, staff and customer satisfaction are the most significant factors in ensuring continuous success. Therefore, to flourish and support others in thriving in their work, Portull Training Services ensures that the company’s internal culture is nurtured as well. Because of this, staff members are connected and contribute to the growth and success of the business. Cherie adds to this, stating, “We have a friendly and supportive culture where training and learning is key to ensure staff are developed and retained, creating a positive and collaborative workplace, ensures
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