Acquisition International - Business Excellence Awards 2022 29 Company: Viva Lagoon Name: Kheira Benchekor Email: kb@vivalagoon.com Best Online Contemporary Home & Garden Furniture Retailer - UK ounded in 2012 by Kheira Benchekor, Viva Lagoon originally offered a small, but startlingly beautiful collection of garden furniture. These products were developed in-house and showcased an individuality and style that has been much sought after ever since. Throughout the last decade, the team have been proud to expand their offerings to include a range of new furniture, lighting and home accessories for both the home and the garden by world known brands and designers. The element that drives the Viva Lagoon team forward is a passion for design. The principles behind what can be found at Viva Lagoon are united behind a theory of innovation and modernity that is constantly pushing forward. The designs they champion are for people who care about quality and functionality in equal measure. The team have not only a strong history of creating beautiful products, but of travelling around the world to find the brightest and best that the industry has to offer. Their passion means that they sell to their clients only the products that they love themselves. To find the right products for their clients is the ultimate satisfaction for the Viva Lagoon team. The personal nature of the home and garden furniture sector means that when a customer finds just the right piece, it’s something very special indeed. The range of people who turn to Viva Lagoon include individuals looking for that ideal designer piece through to interior designers wanting to find options for their residential and commercial projects. Each has unique demands and the Viva Lagoon team have proven exceptional when it comes to meeting them. It’s not enough simply to offer an extensive catalogue of products. This is a team that is trusted to deliver astonishing results. From first enquiry into what can be provided, the Viva Lagoon team take a personalised attitude. Their site is not automated, ensuring that every customer is dealt with as an individual. The experience they receive at every stage of the process is paramount. Regular updates through phone and email go a long way to building up this connection and providing an experience that stands apart from the crowd. The growth of Viva Lagoon skyrocketed during the COVD-19 pandemic, with more and more people wanting to take advantage of what they had at home. With their ability to offer incredible showpiece items, it’s little wonder the team at Viva Lagoon received such remarkable attention. There was a massive increase in organics traffic that generated a great deal of business. Despite the challenges of the pandemic, service continued to be offered at its same breathtaking quality throughout. F For ten years, the team at Viva Lagoon have led the way when it comes to contemporary garden furniture. The team have achieved extraordinary success in Acquisition International’s Business Excellence Awards as a result of their incredible endeavours. We dig a little deeper to discover more about their approach and what has brought them such success. Feb22347 When we look at a company like Viva Lagoon, we see a business model that thrives on offering something unique to its clients. Their service is one which embraces individuality on a remarkable scale. Instead of adapting to suit the common man, this team have thrived thanks to bespoke solutions. Their success during such a difficult period is something to be celebrated. We cannot wait to see what they do next. Viva Lagoon
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