Acquisition International - Business Excellence Awards 2022 21 our customers. Therefore, we aim to offer the best possible customer experience with a dedicated customer service team and our exclusive Trade Plus initiative. Trade Plus members get free next-day delivery on all orders, an extra discount, and an allocated customer service team member. These values have allowed us to gather more than 4000 positive reviews on Trustpilot within two years,” explains Tom. Concerning what sets Repair Outlet apart from its competitors, the company holds a heavy connection to its innovative team, who are the backbone of the business. Additionally regarded are its talented technicians, the impressive offers from its Trade Plus initiative and its strong relationship with some of the world’s biggest brands like Xiaomi, Huawei and Samsung. Repair Outlet has successfully distinguished itself from others due to the collaborated efforts from everything listed above and in combination with its vast ranges of products and in-house knowledge – continually growing, learning, and adapting to the industry to lead it. Like for many businesses, the past few years has been exceptionally difficult, and for Repair Outlet, it was directly connected to challenges with its supply chain and was heightened by the ‘chip’ shortage. Tom expands on this point, stating, “Despite this, we have been in the unique position to have our own manufacturing factory in China, which means that we have complete control over the quality and supply of a lot of the most popular products. In addition, the pandemic saw a shift in consumers’ relationships with their devices as they relied on them to work and learn from home. Combined with the launch of our new website at the end of 2019, we were able to adapt quickly and found an increase in demand.” Due to the company’s ability to adapt and become flexible during these trying times, Repair Outlet has seen exceptional growth. Thus, it has subsequently led the business to invest in expanding its warehouse and has begun an extension that will double its space from 10,000 sqft – broaden its offerings to customers. Concerning its future, Repair Outlet is looking forward to its imminent growth and success. It proudly recognises its customers for its business and its team of innovative individuals for their support in shaping the company and the industry. Company Name: Repair Outlet Contact Name: Tom Peet Web Address: repairoutlet.co.uk Contact Email: sales@repairoutlet.co.uk Established nearly a decade ago, Repair Outlet launched as a wholesale-only supplier to offer the most comprehensive range of electronic spares and repair services within the industry. These services extend to mobile phones, tablets, games consoles, computers, and televisions – regardless of the device, Repair Outlet can fix it. Feb22318 hortly after its establishment in 2015, Repair Outlet decided to retail directly to consumers. The business noticed a market gap and built a new foundation around the rise of the right-to-repair movement that Repair Outlet proudly supports. Business and Operations Manager Tom Peet adds to this, explaining the success of the company, stating, “Our reputation has been built on our ability to attract talented individuals to our business, from our industry-leading website to our highly skilled technicians capable of taking on any kind of repairs, whether that be a cracked screen or something down to board level.” Repair Outlet began as a team journey of four individuals. Since its establishment, it has grown significantly with over 30 strong-minded employees who are immensely skilled and highly recognised for their innovative expertise. Tom adds to this, stating, “As a company, we have been lucky enough to be able to attract talented members to our team. Utilising the senior teams’ years of experience and network within the industry, we’ve built a team of six technicians who can take on repairs that are too challenging for most companies in the industry.” Along with its gifted technicians, Repair Outlet has developed a culture within the team that focuses on motivation and hard work. In doing so, Repair Outlet has attracted unique and dynamic members who have obtained a wide-ranging skillset from in-house development, marketing, distribution, and customer services. Thus, aiding the company in differentiating itself within the industry against potential competitors. Expanding on the company’s place within the market, Tom states, “Being a relatively new business to the space, we have managed to grab a good market share because of our team and our customers recognising our ambition to go the extra mile. On top of that, we want to focus on the community aspect of the repair business. It’s an industry that has a lot of small independents or consumers on a budget, and we want to support them whilst doing something good for the planet by cutting e-waste and keeping devices going for longer, making better technology affordable for everyone.” Influenced by the generous repair community, Repair Outlet’s values have evolved over the years, attributing to reducing e-waste within the UK. As a result, the company has a direct impact on this situation. It handles it by keeping older devices in the hands of consumers and addressing the disparity in access to affordable technology that has been increasingly highlighted throughout the pandemic days. “In conjunction with this, we know that we wouldn’t exist if it weren’t for S Best Mobile Phone Repair Experts - UK
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