12 Acquisition International - Business Excellence Awards 2022 Feb22324 Best Construction & Commercial Management Consultancy - Yorkshire Marvel Projects Ltd is a full turnkey solution that offers a range of services which vary between the public and private sector. The main types of work that Marvel undertakes range from domestic (including extensions, refurbishments & new builds), and commercial schemes such as retail refurbishments, NHS fitouts and that of a training division which is about reinvesting back into our future as a business but also the industry for newcomers to trade work. or clients that range from the NHS, Northern Rail, Diocese of Sheffield, local authorities and private developers (residential and commercial projects), any scheme of work undertaken by Marvel is managed from start to finish, and involves managing budgets, health and safety, programme quality and coordination, and efficient communication. At the foundation of Marvel and its work lie the core values of delivering operational excellence (via strict health and safety conduct, efficient communication and value for money) and building positive relationships. These values have ensured the growth and success of Marvel during the difficult time that has been the pandemic. Ensuring that customers, no matter how big or small the project is, feel valued and are communicated with regularly and effectively has ensured repeat opportunities for the business and a growing positive reputation. Marvel founder and director, Ash Hibberd said, “Whilst a key driver is for the business to be financially stable, satisfaction comes from delivering a project on time, within budget and exceeding the needs of our customers, which is a common occurrence due to the hardworking staff working behind the scenes in the office and that are public facing.” Ash’s mantra is “If opportunity doesn’t knock, build a door”. When the country faced austerity, Marvel prospered due to perseverance, leadership skills, and devotion and passion to achieving dreams. These qualities continue to contribute to the growth of the business, enabling it to innovate change within the construction industry and to promote long-term sustainability. Marvel usually approaches is clients by tendering for a project via an online platform, or more recently, it has received custom due to the growing reputation from repeat clients and word of mouth. Ash tells us, “Work has not always been easy to come by and in the infantile period of the business, projects were more actively searched for by networking and physically meeting potential clients through previous relationships, referrals, or even using LinkedIn. The importance of networking to Marvel has ensured its growth through difficult times and will continue to accelerate growth to ensure it continues to project exposure in the community and wider area.” F Marvel is not just a building contract and consultancy business, but it’s a solution to a problem, a friend and support. A personable approach is always delivered to match the client’s needs to ensure they feel valued. Any time, day or night, they will always get a response to a problem. Marvel cares about all of its clients and always goes above and beyond all expectations. Even when projects are finished, communication is ongoing for as long as the client needs to ensure they feel satisfied and can have all questions answered. It is this high level of customer service that separates Marvel from others and which delivers excellence across every aspect of the business. Without the staff Marvel employs, it would not be where it is today. Whilst it started out with just its founder, the number of employees has grown and supported every aspect of the business. Marvel’s staff consist of two quantity surveyors, two project managers, a human resource and business development manager, a building office manager, a bookkeeper, an administrative assistant, and a social media officer. The staff support Marvel by managing the internal and external operations of the business while Ash largely undertakes the overseeing of all projects, networking and client liaison. As Marvel continues to grow, new channels are being explored in how to grow the business and evolve alongside its industry and peers. Attention will be focused on promoting and growing the training division which reinvests back into the industry. In addition, a Community Interest Company (CIC) will be formed to allow Marvel to further reinvest into the local community through an alternative channel to the construction side of the business. Beside the exploration into new channels, it will continue growing, building and innovating in order to be a part of the evolution that the industry is currently going through, and to fortify the organisation for years to come. Company: Marvel Projects Ltd Contact: Ash Hibberd Email: ash@marvelprojectsltd.co.uk Website: www.marvelprojectsltd.co.uk
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