Business Excellence 2019

Acquisition International - 2019 Business Excellence Awards 17 ince its inception in 2015 Unforgettable Croatia has since flourished thanks to a combination of exceptional service, a very passionate team who know Croatia exceptionally well and some luck. Since the beginning the firm has built its brand around offering unrivalled personal service which is a great combination with the personal and more tailored experience they enjoy on small ships. The firm’s Founders were keen to ignore the rest of the cruise industry and instead focus on giving clients the experience they want. As a result, Unforgettable Croatia now enjoys a 99% guest feedback rating. Today the firm has established itself as the leading luxury tour operator to Croatia with offices in London, San Francisco and Melbourne. Unforgettable Croatia’s guaranteed weekly departures between May and October run from Split and Dubrovnik each week, offering 7-night luxury island hopping cruises along the magnificent Dalmatian coastline. Thanks to this unique service offering, over the years Unforgettable Croatia has welcomed a variety of clients from all walks of life. Their common interest is seeing the Croatian coast on board a small ship where they are able to meet likeminded people, explore a different island each day and enjoy spending evenings dinning alfresco in the charming seaside restaurants on each of the islands they are visiting. Seeking to build upon the success of Unforgettable Croatia, the firm launched Unforgettable Cruises in the Autumn of 2018. This new brand offers small ship cruises in Greece, the Seychelles, Costa Rica, Maldives and Vietnam, offering the same exceptional quality service to clients on an even wider scale. This dedication to adapting around the needs of its clients remains the firm’s ongoing focus so that it can further grow and flourish moving forward. Whilst cruising in general has grown in popularity in recent years, Unforgettable Croatia has noticed a huge demand for guests looking to get away from the huge ocean liners and enjoy a smaller and more personalised experience. As such, looking ahead Unforgettable Croatia will continue to enhance its bespoke small ship experience and adapt around trends it is noticing in the industry such as an increased focus on sustainability. To reduce its environmental impact, the firm will be partnering with the Blue World Institute a non-profit marine research centre in Croatia and Unforgettable Croatia is the largest luxury small ship cruise company in Croatia, offering small ship cruises on some of the most sought after 38 passenger vessels in the country. To showcase the firm’s win in this year’s Business Excellence Awards we explore the secrets behind its success. Unforgettable Croatia Company: Unforgettable Croatia Name: Graham Carter Address: 1st Floor, 415 High Street, London, E14 4QZ Telephone Number: 02080042345 Web Address: https://unforgettablecroatia.co.uk “Best Bespoke Luxury Croatian Tour Operator 2019” S donating a percentage of its profits to developing dolphin research and conversation programmes in the Adriatic. The firm will also be working alongside its captains and the local community in Croatia to make its ships more environmentally friendly, by eradicating plastic on board and introducing other green initiatives. Ultimately, this focus on enhancing its service offering and adapting around emerging developments in the luxury hospitality market will ensure that Unforgettable Croatia remains a leader in the market over the years to come.