Worldwide Finance Awards 2025, Acquisition International | 17 Living and breathing these core values every day informs the team’s ability to engage with customers to a high standard. By ensuring they listen closely to them and respond quickly, the customer sees the business as not just a provider but a partner. The team strives to create “wow” moments in every product and service, showing their pride and passion. And by balancing big thinking with real-world empathy, the team delivers practical, sophisticated financial tools that transform clients’ daily lives for the better. Ultimately, it’s clear to see how North One has come to be named Best Digital Banking Solution for Small Businesses 2025 - North America. It has a brilliant, talented team behind it, who have built an incredible platform that is having a significant impact within the world of small business, and they are combining this with next-level customer service. North One is certainly a business to be celebrated. So, what’s next for the business? Its upcoming plans involve continuing to invest in simplifying banking for small businesses, with this including features such as instant deposits and automated tools; reducing any friction within the user experience such as unnecessary clicks and building smarter, faster workflows; expanding its tool range to help businesses manage everything from revenue analytics to bill paying; strengthening its role as a financial operating system so it is easier for customers to understand and manage their cashflow; helping more of the underserved small business community across the US; reinforcing its human-first approach so that every user feels supported and understood; and last but certainly not least, laying the groundwork for future innovation so that small businesses can thrive, not just survive, through better financial tools and data-driven insights. Company: North One Email Address: contact@northone.com Website: www.northone.com Best Digital Banking Solution for Small Businesses 2025 - North America Traditional banks are not designed to meet the needs of the American small business owner. Their products are cost prohibitive and come with hidden fees and money movement limits, while requiring a high minimum balance. But it doesn’t have to be this way. Enter North One, where what you see is what you get. Their fees are completely transparent, accounts have no minimum balance requirements, and no overdraft fees. They offer high money movement limits, as well as a premium-tier plan called North One Plus, which costs just $30 per month (or $300 per year for a 20% discount) so businesses can benefit from industry-leading APY on cash balances back, cash back on debit card spend, and speedier money movement. While we already have an understanding of the company’s exceptional offering for business owners, it doesn’t end there, for it’s paired with outstanding customer service. North One’s customer satisfaction score has consistently sat at 91%+ for years. What gives the company the upper hand? For starters, its product is built and improved upon by taking its customer feedback and implementing it into product development plans. While this is how all successful software companies operate, it is not how banks do. As a result, the North One banking app is visually appealing with a seamless user experience, and it is exactly what its client base needs. Furthermore, its customer service offering is second to none because its team is based in-house and they are dedicated to delivering a fast, reliable, and friendly response. This is while traditional banks often outsource their customer service to third parties who are slow and unhelpful. Underscoring everything the North One team does is their commitment to the company’s core values. For ‘One Team’, its teams and hierarchies work together as one cohesive unit, meaning collaboration takes place with the utmost respect and professionalism across the board. With ‘Act with Urgency’, its team understands the importance of each client’s unique situation, acting decisively and efficiently to quickly and thoughtfully solve problems, never cutting corners and ensuring each task is fulfilled to a high standard. “The Customer is Your First Boss” represents the team’s commitment to prioritising the customer and ensuring any decision made is done by prioritising their best interests. “Your Work is Your Legacy” means the team is proud of everything they build and do, and they never compromise on quality. “Good Enough is Never Good Enough” highlights the team’s tireless attitude towards both personal and professional development, continuing to raise the bar when it comes to performance. With “Obsessive Execution”, the team executes with discipline, precision, and drive, because they believe that consistent delivery – not just strategy – is what leads to success. Lastly, “Big Bold Bets, Big Bold Goals” is reflective of the team’s challenging of incrementalism by making strategic, calculated decisions that lead to ambitious outcomes through smart reiteration. North One is a financial technology company on a mission to empower small business owners to succeed by simplifying their financial lives. This comes in the form of innovative, user-friendly banking tools that are tailored to their needs, whether they are a construction, trades, ecommerce, or solo-entrepreneur business. With a customer-centric approach built on a foundation of mutual trust, North One is doing the utmost to help businesspeople , simplify their back office, build their credit, and unlock growth. North One
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