Issue 8 2019

62 Acquisition International - Issue 8 2019 WR180072 MoveCenter work with multi-national corporations, privately owned companies, and government agencies. With a plethora of accolades to their name, we profiled MoveCenter to discover more about the extraordinary services the team offers to their clients to ensure that they achieve all parties that are involved goals. rom a dream shared by best friends to a thriving boutique RMC with Fortune 500, US Government, and Global 500 clients, the story of MoveCenter is a shining example of the American Dream. Founded in 1963, the multi-generation family-owned and operated company prides itself on doing things a little differently than their competitors. “One of the things that truly sets MoveCenter apart, is our staff’s willingness to do whatever is necessary to meet or exceed our clients’ and transferees’ expectations every single day,” says Joe Parson, President. Joe’s first job was withMoveCenter in the 1970’s, and over 40 years later, he draws on his experience working his way through every department before becoming President and COO of the company. He uses that knowledge to lead the team, fulfilling the corporate vision of providing superior service and superior cost savings worldwide. To achieve its goal, MoveCenter employs several tactics, many of which are unique. For example, if a transferee is having financial difficulty and can’t wait for batch processing of expenses, the company offers expedited ACH processing. What’s truly unique is that for transferees who need it, one of the executives at MoveCenter will take time during his or her lunch to walk into a branch location of the transferee’s bank and personally deposit the funds into the transferee’s bank account. It’s rare that expedited ACH isn’t sufficient, but when it does happen, MoveCenter is happy to go the extra mile to help. What’s more, the transferee’s employer needn’t know what happened, saving the financially strained transferee any embarrassment with their employer. Each client is assigned a Relocation Consultant “RC”, who leads the implementation and onboarding process. As part of these processes, the RC travels and spends time touring the client’s frequent destination area(s). By being first-hand knowledgeable of the neighbourhoods where a transferee might choose to live, the dedicated RC is well equipped to help guide them through the myriad of decisions that come with being relocated. They can also help ‘sell’ the destination to candidates unfamiliar with their prospective new work location. As a woman-owned business, MoveCenter offers gender equal pay and advancement opportunities. Employees seldom leave, and the company boasts 0% turnover of key client-facing positions (management, RC’s, and accounting) for the past 17 years. In an industry where high turnover is common, they attribute their amazing lack of turnover to their stringent hiring practices, family first workplace atmosphere, freedom to work from a virtual home office, support of charitable activities, 100% employer-paid benefits, profit sharing, and career path development with advancement opportunities. Executive Vice President Heisha Freeman, who joined the company six years F “One of the things that truly sets MoveCenter apart, is our staff’s willingness to do whatever is necessary to meet or exceed our clients’ and transferees’ expectations every single day...” ago, says she has worked for other RMC’s but none with such a dedication to providing employees with everything they need to be successful in their roles. MoveCenter offers clients several options for every aspect of service delivery. The company prides itself on being a boutique style RMC, catering to each clients’ needs and expectations. If a new client desires a formal services agreement, they offer one that locks pricing in for up to five years; if a client doesn’t want a formal agreement, they don’t require one, working instead with a simple one-page agreement to pay. Once services start, MoveCenter caters to individual program administrators, ensuring all parties have what they need, when they want it and how they want it, even if every stakeholder has different needs. MoveCenter’s definition of single-point-of-contact is different than most. The RC is responsible for coordinating and communicating all aspects of service delivery with the client, the transferee, and the suppliers involved. This mitigates triangle-style communication and virtually eliminates errors. Going one step further, they remain available should a transferee need them 24/7/365. The transferee has their office number, cell phone number and email address. Client program administrators have all this, plus 24/7/365 access to the President of the company, should they have a concern or compliment. Until recent years, MoveCenter’s growth has been 100% organic; clients recommending them to industry friends. Proving that the American dream is still alive, the original founders would be proud to know that after 56 years in business, this certified Woman-Owned Business has had 100% client retention for 26 years and counting, and after hiring Executive Vice President Heisha Freeman who heads up sales and marketing, has more than doubled in size in last few years. The company has also won numerous awards for best workplace, outstanding customer service and ethical business practices. Company: MoveCenter Web Address: www.movecenter.com Supporting Clients’ Recruiting and Retention Goals