Acquisition International - Issue 6 2022 29 Award-Winning Dentistry cott Arms Dental Practice has the highest review ranking with more five-star ratings on reputation.com than any other dental practice in the UK. During the peak of the COVID pandemic when most dental practices were closed, Phil’s team, by following a careful standard operating procedure, were able to help thousands of patients in severe pain. They travelled from as far as London, Cornwall, Manchester, and Leeds to seek help from this service. Phil attributes the success of the organisation to hard work and a supportive team of staff that care about the business and always put the patients’ needs first, ensuring that they are looked after in an empathetic, friendly, and supportive manner. Communication with clients and staff is paramount to helping patients understand and trust in what is being said to them. Internally, meetings are held multiple times a week with dentists, receptionists, nurses, and team leaders to ensure good communication throughout, that employees have a voice and are heard, and that action is taken where necessary to improve the workflow and daily lives of employees. Phil has studied hard to improve his own knowledge and gained a diploma in dental implants from the Royal College of Surgeons in London in 2009. Between 2003 and 2013, he was the top placing implant dentist in England for Biomet 3i implants, making him one of the most experienced implant dentists in the UK. His role now is providing clinical support and overseeing implant cases at Scott Arms Dental Practice, working alongside his awardwinning team of dental surgeons. He has been a vocational trainer to newly qualified dentists, supporting them in their first years of dentistry for over 20 years. He often gave lectures and presentations to newly qualified dentists and now is a mentor to many newer graduates and encourages them to push themselves out of their comfort zone to help provide a wide range of services. The practice offers specialist services in implants, orthodontics, and periodontics as it attracts high calibre dentists wanting to work in a positive forward-thinking team. There has been constant investment in staff for training and the purchasing of new equipment to help provide the first-class service patients expect and demand in 2022. This includes the new iTero scanners which enable patients to see their mouths in colour and 3D, and a CT scanner to help with implant placement. S Phil also won employer of the year in 2016 and 2017 at Sandwell business awards for his contribution to staff support and training. This is in addition to being the recognised as leading dental implant centre in Birmingham 2019, and best dental practice UK in 2018, 2019, 2020, and 2021. The effort, hard work, and building a supportive and strong team with happy staff has led to this success story, which has enabled the practice to provide an excellent service to the community, increased employment for people, and helped many tens of thousands of patients psychologically by improving their dental health and wellbeing. Dr Phil Tangri has been the owner of Scott Arms Dental Practice since taking over in 1994. It is one of the largest dental practices in the UK with 19 surgeries and over 200 support staff, open seven days a week, 365 days a year. It is also the largest Denplan practice in the UK and has treated more than half a million patients in the West Midlands area and beyond. Recognised as 2022’s Leading Dental Implant Clinic - West Midlands, we take a closer look at how the practice helps its patients. Company: Scott Arms Dental Practice Email: supportteam@ scottarmsdentalpractice.com Website: scottarmsdentalpractice.com Apr22343
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