14 Acquisition International - Issue 6 2022 Apr22289 First Impressions Count! Every website seems to have a chatbot nowadays, offering varied advice that is only occasionally helpful. Meet Parker is the solution for the mortgage, insurance and property world, taking this technology to the next level. We take a closer look at the team behind this stunning development in order to discover not only how they’ve done it, but how it is certain to become a stalwart of the industry for many years to come. he power of AI is only just being realised by businesses, both as a tool to enhance what is being offered and to allow employees to focus on specific tasks. The team at Meet Parker have not only realised the potential of AI in chat boxes, but have unleashed its own on behalf of the financial sector. Meet Parker is an evolution of what has gone before, offering a sophisticated solution to the standard chatbot or live-chat plugins often littered throughout Financial Services. This intelligent assistant is the ideal partner to most businesses, treating every customer fairly in a way which they often don’t anticipate. Meet Parker is programmed with a host of mortgage and insurance products, rates lending criteria as well as information on the majority of the UK’s mortgage lenders and property market. The benefit of AI is that this information can be interpreted through an intelligence layer within the program. Meet Parker is powered by some of the best machine learning in the world and programmed with mortgage terminology, acronyms and phrases. Having learned how customers want to engage with it, it is able to adapt and overcome problems that arise. Meet Parker gives growing businesses the capacity to handle 100,000 enquiries a month without having to recruit new staff or slow down chat times. The clients that turn to Meet Parker are primarily lenders and mortgage brokers, with a property solution recently deployed. This has been designed to help estate agents and developers offer an experience that is seamless for both renters and prospective buyers. The flexibility of Meet Parker as a system means that it has incredible appeal in a range of different markets. Meet Parker was a firm that began during the pandemic, and in many ways it is still trying to deal with the problems presented by it. At its heart was the need for a better solution for the financial services sector in terms of digital engagement. One of the biggest difficulties facing the team came in the form of working out which service systems could be catered for by Meet Parker. Businesses have relied upon Zoom, Teams, Slack and Google Meet to name but a few and it’s important that Meet Parker fit every business it is part of. The team has built numerous integrations, some of which are harder than others, to reach the widest range of people. As the situation has returned to a new sort of normal, the team are still tackling the challenges of the pandemic, with coworking and video communications methods being the norm. The teamwork that has ensured the success of Meet Parker has come from a commitment to the product. Those who are hired for the T firm are often recommended from within the team, to ensure a good team fit. As such, no one is ever a stranger. The future is one which embraces the potential of technology to benefit everyone. Looking ahead, the team at Meet Parker has plans to help transform the house buying process, from sourcing a flat to helping brokers field complex enquiries. The heart of this dynamic program is that it helps to connect seekers with experts. It’s an invaluable service that takes the strain from businesses that are moving into the digital age. Modern problems demand modern solutions, and that’s precisely what this team aims to bring to the financial services sector. Company: Meet Parker Name: Freddie Savundra Email: freddie@meetparker.co.uk Web Address: www.meetparker.co.uk
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