Issue 6 2019

38 Acquisition International - Issue 6 2019 Mar19373 Youcal was created to meet the demands of supporting customers globally. Recently, the firm found success in AI’s Global Excellence Awards 2019 where they were selected as 2019’s Most Innovative IT Service Platform – UK. On the back of this win, we profile the firm and caught up with Wayne Conyers who provided us with a glimpse into the innerworkings of the award-winning company. ounded in 2010, Youcal was established to provide a unified approach to IT service delivery on a truly global scale. Integrating service providers from around the world directly in to the platform and connecting them to the clients who use their services, Youcal ’s platform provides full management of IT services with service providers signing up to delivering services and then managing them on platform. Active in over 80 countries, incorporating over 100 service providers, Youcal offers an amazing amount of capability, not just the platform but with the service providers available to clients and other service providers. Wayne begins by going into further detail about the services the team at Youcal offer their clients, as well as touching on the benefits of using the firm’s services. “Here at Youcal , we have always considered transparency to be a key part of everything that we do. One issue that can arise with delivering global services or services which are outside of their own coverage or capability is the management of that process. “As a result, this means that IT services, installations, management and a whole host of related IT services can be delivered around the world with a network that their clients can manage and integrate directly. If you look at the system as a platform as a service, with a global network ready to go, which we have built up over the last nine years, then our other services only become more relevant as the years go on.” Over the last two years, the team at Youcal have been driving for success. Since 2016, the business has been continuously growing by over 50% last years, and a further 25% this year. When discussing the secrets behind this impressive accomplishment, Wayne is keen to highlight the firm’s latest edition, their fully capable helpdesk. “This growth has allowed us to create a dedicated European helpdesk which now manages the calls around the world on a daily basis. The desk offers language support as well as supporting engineers and partners working on service events or requests. This has been a great development for us, as we had always focused on the system delivering services, so adding a fully capable helpdesk which can service the needs of customers and clients directly is a big addition to the services and products we provide.” Looking ahead to what the future holds, the team at Youcal will continue to deliver an exceptional service to their clients, one which has seen them receive countless accolades throughout the years including being selected in Acquisition Intl.’s Global Excellence Awards 2019 Company: Youcal Limited Contact: Wayne Conyers Address: 65 Tontine Street, Folkestone, Kent, CT20 1JR Telephone: 0845 582 2423 Web Address: Supporting You Every Step of the Way F where they were righteously recognised as 2019’s Most Innovative IT Service Platform – UK. Bringing the interview to a close, Wayne signs off by revealing the exciting plans which lie in the pipeline for the firm, touching on how the team hope to further expand the business, especially following their recent win. “Despite 2019 being a year fully focused around Brexit, we put in place our strategy at the end of 2018. Europe is a key part of our roadmap and as the system becomes more relevant as platform, we are a global business and the whole world is important to us. Moving forward, operations will continue to expand further into Europe, as well as growing our current works in Asia and North America. “Ultimately, it is great to be referred to a 2019’s Most Innovative IT service Platform, as we truly feel it captures everything which we are trying to achieve. Also, it is a great feeling for the team to be recognised for the hard work that goes into making us the business we are today.”