Aug22499 16 | Acquisition International, Issue 3 2024 Jan24198 Creating Immersive Phygital Experiences ased in Italy, Hevolus is a specialist in enhancing the customer experience. The Hevolus team offers clients the opportunity to improve their customer journeys through a unique hybrid customer experience that combines the physical and digital worlds into phygical experiences. Hevolus achieves this through hVerse, the world’s first low-code platform, which allows clients to customise metaverses in webXR. Blending the concept of a retail space and mixed reality, this innovative platform aims to revolutionise the user experience enabling clients to build custom 3D environments to meet their individual requirements. Through hVerse, organisations can create virtual spaces such as meeting rooms, reception rooms, and showrooms to receive customers and partners, organise meetings, and present products. These virtual spaces can be accessed across multiple platforms, creating immersive experiences powered by augmented reality or virtual reality technology (AR/VR). The Hevolus team are highly experienced in integrating emerging technologies into phygital experiences such as blockchain, digital twins, NFTs, AI, IoT, and cloud computing. These innovations enable the company to create memorable customer journeys and develop business strategies for clients across a wide range of sectors. Strategies offered to clients include the study of the customer journey, the R&D of IT platforms, and operational tests to ensure their virtual experiences are ready for customers. Hevolus has supported many renowned brands to build their unique concepts including Ferroli, Microsoft, Natuzzi Italia, the National Chamber of Italian Fashion, Würth, and Vodaphone Business. Clients are primarily attracted to Hevolus’s acclaimed customisation options which enable them to develop scalable, tailored solutions. In addition to hVerse, Hevolus has also created Hybrid Learning Space (HLS), a pioneering solution to enhance the learning experience. With HLS, educational institutions can unlock the potential of phygital learning and create immersive virtual classrooms using AR and VR. Classrooms set up with Microsoft HoloLens 2 allow the teacher and several students to interact in a holographic environment while a Surface Hub allows the entire class to experience Mixed Reality in Spectator View. Participants can interact with 3D models and multimedia contents, designed to make learning more accessible and effective. Hevolus has adopted a customer-first strategy which involves its team following market behavioural trends in order to meet consumer demands. With its client-centric approach, Hevolus was uniquely positioned to support its clients through the pandemic. The team had designed and implemented augmented and mixed reality stores for Natuzzi Italia before the pandemic and was able to apply the techniques it learnt to other projects. The pandemic accelerated progress for Hevolus, requiring the company to respond quickly to support clients across a range of industries and sectors. Since its inception, Hevolus has helped numerous organisations achieve success and grow to meet the demands for their services. The Hevolus team understands the important role that technology will play in the future of business innovation and growth. Through the power of digital transformation, Hevolus has created countless collaborative and highly engaging environments for its clients. Dedicated to enhancing the customer journey, the team strives to exceed the expectations of organisations and their customers with unique and memorable phygical experiences. As a future-forward company, Hevolus is dedicated to leveraging new technologies and continuing to innovate in order to revolutionise the user experience. For its client-centric approach, we have bestowed on Hevolus Innovation a Global Excellence Award. Contact: Antonio Squeo Company: Hevolus Innovation Web Address: https://www.hevolus.com/en In the digital age, the customer experience has taken on a new dimension driven by digital transformation. Hevolus Innovation is an international leader in the development of technologies, specialising in AI, customer experience, and retail software. Innovation is at the heart of the business as well as a dedication to evolving with technology in order to create immersive customer experiences. For its integration of intelligent technologies, Hevolus Innovation has received this year’s award for Most Innovative Education CX Technology Provider. B
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