AI Issue 10 2017

26 Acquisition International - October 2017 The Youcal platform supports multiple ways of working, from locally in country all the way to full global management. We profile the firm as we look to explore the secrets behind its success. stablished in 2010, Youcal were striving to create a better way of managing and delivering business around the world. Back then, there were frustrations in service delivery, and they still exist today. There was not a mechanic or a system which existed to deliver services with service providers outside of the firm’s clients own systems. As a result, requirements when dealing in house were managed brilliantly, but when sent to a partner provider, the management was lost. With everything being sent by emails, or via an outsource button, the service provider was forced to change its internal processes, just so it could work international businesses. Therefore, emails or constant phone calls were the only way of chasing clients, partners and customers for an update or obtaining call details. This caused delays, miscommunication and had no accountable delivery mechanic. The firm’s unique platform was designed from the ground up to provide a one-stop- shop for service delivery on a Global scale. Fast forward to 2017, and Youcal has developed a unified method of working which has become increasingly relevant, and continues to make a positive impact on the global service stage. Aiming to help customers communicate as effectively as possible, the company makes sure that its systems are built using the latest web technologies, covering the widest range of platforms possible. The team are always looking for ways to add value for its users, constantly developing and expanding its product offering, as well as integrating existing cloud based services and innovating bespoke solutions. Crucially, the team have laid out a vision and overall mission to staff, of providing its suppliers, partners and clients, as well as the service chain with a unified and single way of working together. Youcall- currently supports its customers’ activities in a variety of continents, linking and connecting its service partners directly to clients’ service desks and systems. Company: Youcal Tel: +44 (0) 845 582 2423 Email: Website: Twitter: YouCall_it Facebook: www.facebook. com/YouCallit.Global/ LinkedIn: company-beta/977479/ Delivering IT Services Around theWorld E 1710AI04 Youcal connects 100’s of service providers directly to those needing IT support or deployment services in a country whilst keeping the communication and delivery of the work seamless. Clients work directly with IT Service and solution providers from around the world via its dedicated platform, which works on the basis that, when everybody works on the same level; communication, cost and management are delivered in a much better way, with un-necessary layers removed. Alongside its excellent customer service, the company excels in many other areas, having built tools which allow a single point of entry for global management of IT Support requests, contracts, deployments, installations, surveys and much more. Staff can find and manage new service providers, extending your own capability, or if you have an existing network of providers you can manager them via the platform. Additionally, Youcal have inbuilt live translation tools which helps overcome the language barrier when these challenges arrive. These challenges often present themselves when engineers are onsite and need to speak to a support desk that works in a different language. On top of this, the company also include an inventory and asset management system, linked directly to UPS to track shipments across the world. The logistics function can also link directly to our clients shipping partners. Whilst the asset management function allows you to see your supported equipment, spares, locations and users on demand, a great product for managing multiple or global estates. Youcal ’s verified partner network is growing every day, connecting companies around the world via our easy to use systems. Offering a variety of products, the company’s IT solutions include: Field Services, Helpdesks, Project management, SLA management, Implementation, IMAC/D across a broad spectrum of technologies. Its extended services via partner