Global Excellence 2020

Acquisition International - Global Excellence 2020 135 14 Acquisition International - Issue 1 2020 Dec19141 Cultivating Compliant Care Caring for those who need it most can be challenging, especially when it comes to maintaining dignity and respect. Placing the client at the heart of the process, it’s no wonder that Nicky Masterson has come up trumps, winning the award for AI’s Most Influential Woman in Home Care Services 2020 – Surrey. We profiled her company, MasterOneCare, to find out more about this tremendous success. aving been working in care for over a decade, Nicky Masterson wanted to use these skills to really make a positive impact on people’s lives. Ensuring that the client formed the centre of care, with every aspect of their wellbeing handled with delicacy and respect, was key to her vision of MasterOneCare. Never compromising in the name of efficiency, it is still approach that has helped elevate the company to its current extraordinary heights. Designed to aid anyone from the age of 18 upwards, MasterOneCare covers a lot of ground, both physically and operationally. With a base in Chessington, the team at MasterOneCare provide assistance to clients in the surrounding area including Surbiton, Tolworth and Claygate. Staff are employed to assist clients in their own homes, with a coordinator matching the appropriate client to the right carer. Care covers everything from companionship to light house duties to help with the shopping. The importance of everyone being happy with the care provided cannot be understated, with the bond between carer and client being strong, natural and on a first name basis. H Crucial to this is clear communication, one of the core values of the company. Nicky and her team always aim for the best outcome and can affirm their decisions with a mix of phone calls, drop-ins and hand-written notes. Any concerns can be addressed quickly and directly as a result. It can be challenging to accept the help of others, but under Nicky’s watchful eye, clients can be assured that her team will manage to help with commitment to the dedication, discretion and respect appropriate at the time. Firm in the belief that there is no place like home, she and her team defy expectation, easily providing the same level of care and support as a residential placement in the comfort of a client’s home. As the ultimate package that is on offer from MasterOneCare, encompassing every service in one package, it should be considered seriously as an alternative to the uncertainty, upheaval and emotional distress that comes as part of moving into a care home. In the spirit of the versatility that MasterOneCare inspires, the team are able to accommodate those circumstances where such a high level of support might only be required on a short-term basis. If care is needed to cover a holiday, family respite or home from hospital care, Nicky and her team are always on-hand to assist. Cultivating an atmosphere of adaptable care, Nicky Masterson has created a truly exceptional model for others to follow. Focused on finding the best way to look after others, treating every client as an individual with unique requirements, has paid dividends for this exciting firm. Company: MasterOneCare Contact: Nicky Masterson One of the many aspects that sets MasterOneCare apart from other companies is the focus on providing top-class care. From the beginning of the process, the initial phone call, every question revolves around how best to look after an individual, and whether a care plan is already in place. Once a care plan has been put in place, following more information gathering and a meeting with the client, it is not left to stagnate, but is frequently checked and altered as the need evolves. “...under Nicky’s watchful eye, clients can be assured that her team will manage to help with commitment to the dedication, discretion and respect appropriate at the time. Firm in the belief that there is no place like home, she and her team defy expectation, easily providing the same level of care and support as a residential placement in the comfort of a client’s home.” Most Influential Woman in Home Care Services 2020 - Surrey