8 | Acquisition International, April 2026 Best Applied AI Solutions Start-Up 2026 – Malaysia GenTech AI Sdn Bhd (GenTech AI) helps businesses to transform with Agentic AI Autonomous Solutions. This Malaysia-based AI and digital transformation company is very much focused on helping businesses build what it calls an “AI Workforce”, made up of AI-powered digital workers that automate communication, operations, and decisionmaking across the organisation. This makes much more room for those human touches while monotonous and complex tasks can be streamlined to save time, money, and stress. We take a closer look as the company wins its accolade in our Business Excellence Awards 2026. Contact: Simon Gan Company: GenTech AI Sdn Bhd Website: www.gentech-ai.com “Our core belief is simple: businesses should not scale purely by hiring more people, but by augmenting their workforce with AI.” From IT consulting to application development; business analytics to cloud application development; custom software development; mobile application development to SaaS development; and web development to Cloud management, GenTech AI is committed to providing only the best solutions with applied AI. The company’s very own Simon Gan shared: “Through our core platform, ServeAI, we enable companies to deploy AI workers for roles such as customer support, sales, recruitment, finance, and administrative operations. These AI workers operate 24/7, handling tasks like answering calls, qualifying leads, scheduling appointments, and managing workflows with speed and consistency.” With the successful positioning and deployment of its AI Workforce concept, where businesses can now deploy AI workers across multiple functions, from handling communications and customer service to managing sales pipelines and recruitment, GenTech AI has become synonymous with innovation. Simon enthused: “We have also expanded our solution ecosystem to include AI Phone Workforce (voice AI for inbound/outbound calls); AI Sales Workforce (lead generation and nurturing); AI Recruitment Workforce (candidate screening and scheduling); and AI Finance and Business Automation. These solutions allow businesses to operate faster, reduce dependency on manpower, and improve overall efficiency.” Redefining how businesses operate through the concept of AI Workforces, GenTech AI’s platform is not simply a new tool but it’s a new category of workforces as a whole. This practical AI adoption service is delivered to clients and businesses of all kinds, from SMEs to larger enterprises, to save time and protect the existing team. This means better speed, productivity, and peace of mind instead of being overwhelmed or overworked. Speaking of the difficulties the industry is facing, Simon told us: “One of the biggest challenges today is that many businesses are aware of AI, but struggle to implement it effectively. There is a gap between interest and execution, especially among SMEs with limited technical capability. Another challenge is the rapid evolution of AI itself. Businesses are overwhelmed by new tools, models, and trends, making it difficult to decide what is actually useful.” In response to this, AI innovation is a swelling subject across Malaysia, and GenTech AI is certainly the right place to find generative AI products and opportunities that aid business automation and transformation. “Our culture is entrepreneurial, fastpaced, and innovation-driven. We encourage rapid prototyping, continuous learning, and close collaboration between business and technical teams. This culture enables us to move quickly, stay ahead of trends, and consistently deliver solutions that are both innovative and practical.” To close, Simon shared: “Looking ahead to 2026, we see strong growth in demand for AI Workforce solutions across Malaysia and the region. Our focus will be on scaling our platform, expanding industry-specific solutions, and leading the adoption of Agentic AI in real business environments. We aim to be a key player in shaping how businesses transition from traditional workforce models to AI-augmented operations.” We are sure that the future ahead will be budding with even more opportunities for GenTech AI and its many clients, and it has been a delight to award the business with the title of Best Applied AI Solutions Start-Up 2026 – Malaysia.
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