Worldwide Finance Awards 2020

38 Acquisition International - 2020 Worldwide Finance Awards NG Bank Śląski is all about empowering its clients to make appropriate financial decisions whilst also providing them with the tools necessary to make banking clear and easy. With a broad range of retail and corporate banking services rendered for individual and institutional clients alike, the firm has grown to have more than 4.64 million clients by the end of June 2020. This includes 484,000 corporate clients, of which 408,700 are entrepreneurs, 71,700 are medium and large companies, and 3,500 are strategic clients. Across the board, the bank not only offers exceptional services, but also stands for entrepreneurship, equality, and climate change. These are just a few of the many core values that the bank holds, but its financial services are truly outstanding within the Polish banking sector. For years, ING Bank Śląski has been at the forefront of banks that are leaders in digital transformation, by introducing the latest solutions which are often the benchmark for the entire market. Clients with the bank can remotely use banking products and services, with auxiliary products that facilitate financial management and support digital transformation even further. ING supports clients in financial management for many years, regardless of where they are located and the device they use. ING designs its solutions to be intuitive, simple, remote and useful with the emphasis on the best customer experience. The coronavirus pandemic affected people and businesses everywhere, including ING. COVID-19 and the protective measures taken by the government forced a rapid change in the use of banking services by customers – their activity in online banking channels increased, both in terms of transactions and in terms of purchasing new services. Founded more than three decades ago in 1989, ING Bank Śląski has since become one of the largest universal banks in Poland. The harmonious development of its core business areas of retail and corporate banking has allowed the bank to deliver consistent and profitable balance sheet growth whilst strengthening its position in the Polish banking sector. Following this impressive growth and success, we take a closer look at the bank to learn more about its journey over the last thirty years. Corporate Bank of the Year 2020 - Poland I A very large group of ING clients appreciate the convenience of the bank’s remote solutions. Last quarter, the bank added more solutions to its offer that facilitate dealing with all matters online. Those solutions include: the new ING Business app, a video call for corporate clients, selfie account opening – the full online process of opening an account. The tools mentioned, as well as prior investments in digitization enabled the bank to provide uninterrupted customer service during the last months. For years, the bank's infrastructure has been prepared for the scenario of full remote customer service. ING Bank Śląski is definitely at the forefront of the digital transformation that is becoming more and more widespread across the banking sectors of the world. At ING Bank Śląski, the development of its employees and managers is one of the key elements of the firm’s success. Every member of staff receives what is necessary to perform the tasks at their workplace to the highest possible standard, as well development and training activities to help discover and direct their potential. ING Bank Śląski supports the self-improvement of its employees through gaining qualifications. Every single day, the bank makes that people who contribute their enthusiasm, knowledge, and skills to building ING Bank Śląski can take advantage of the best opportunities and conditions for development. Preparing for a future in which digital technology will inevitably play an evermore important role, the bank targets young talents and professionals with an attractive career path and additional benefits that are too numerous to mention. Ultimately, what ING Bank Śląski has built over the last three decades is a unique organizational culture of constantly improving employment practices and outstanding financial services. At a time where more and more people are wondering about how the banks will cope with the financial repercussions of COVID-19, ING Bank Śląski is forging ahead with its exceptional customer service and repertoire of banking services that showcase what the best of the best looks like. Company: ING Bank Śląski Contact: Mirella Gmur Website: www.ing.pl