Global Excellence Awards 2018

82 Acquisition International - Global Excellence Awards 2018 6 i iti I t r ti l - Issue 7 2018 As one of the most respected and longest-serving real estate agencies in Melbourne, RT Edgar is renowned for delivering exceptional results, outstanding service, personal integrity and utmost professionalism. We profiled the firm and spoke to RT Edgar’s Director, Glen Coutinho who revealed to us more about the successful real estate agency. or over one hundred years, RT Edgar has grown to become Melbourne’s prestige property experts, proudly representing some of the finest homes in metropolitan and greater Victoria. Led by Jeremy Fox and Warwick Anderson and backed by an experienced team which includes, real estate agents, sales negotiators, auctioneers and property managers whom are all committed to delivering the best possible results for their clients, the team at RT Edgar are able to provide clients with an extraordinary depth of expertise. Specifically, RT Edgar Boroondara have two separate departments within the office, sales and property management, which connect with one another diligently. Throughout the real estate industry, Glen is known as the people lover. He has clients that have received flowers or gifts for many years and has been working in the real estate sector for over 30 years, winning numerous awards such as the International Stevie Award for Sales Director of the Year and M&A Global Award for Customer Service. He has trusted partners, now Nick & Paul Walker, James Hatzolos, Annabelle Feng & Ted Jao, and Dale Edgcumbe. Taking on likeminded partners is critical to his continued success. Simonne, his wife of 30 years, along with his 5 children Brooke, Jack, Billy, Mason and Jules have stood by his side in business and support. Mason, 13 and Jules, 11 are pursuing an International singing career and are Company: RT Edgar Boroondara Name: Glen Coutinho Website: Address: 1153-1157 Burke Rd Kew VIC 3101 Phone: 8888 2000 Melbourne’s Prestige Real Estate Specialists F 1805AI41 managed by Jack, Billy and Brooke. It’s a real team effort. He starts off the discussion by providing us with an overview of the structure of the company, as well as the services they offer their clients. “The key to our success is exposed by our range of prestige property as we pride ourselves on creating personal relationships with each client, in order to tailor a sales strategy that best suits the client and will ensure the best possible result. In order to showcase the quality characteristics of a client’s property, RT Edgar proudly delivers first class service whether that is through our selling, buying or renting streams.” RT Edgar’s mission is to deliver prestige service to each and every one of our clients through the buying and selling process. It begins at the first encounter, through to each open for inspection, then to the signing of the contract and beyond, as Glen explains. “Overall, we pride ourselves on presenting our best work through each of these steps, and we ensure that the process is as simple and stress free as possible. At RT Edgar, we tailor the selling process to each client, including the agent, marketing and styling plus any extra details. As we retain a vast array of personality and age groups, we ensure that the client is paired with the most suited agent in terms of age and personality types to guarantee they have understanding to help the selling process run smoothly. Our mission is people and connecting with them on a deeper level, when a client is to list with us, they receive flowers and a card that day and their children also receive gifts. Throughout the campaign we ensure that vendors are thoroughly kept up to date and contacted daily. We maintain our strong reputation through the extra efforts we go to in order to provide our clients with the best result possible.” The real estate industry within the region RT Edgar operates within is a highly competitive one, with nearly 40 agents striving for a percentage of market share, however, RT Edgar is one of the top four in the area. Going into further detail about the real estate and property space, Glen informs us of the areas RT Edgar specially focus on, as well as how this specialism has been driven by previous experience.