AI 2018 Business Excellence Awards

Acquisition International - 2018 Business Excellence Awards 37 BE180004 Car Benefit Specialists of the Year 2018 - UK Tusker Founded in 2000, since inception Tusker has helped hundreds of organisations from Airbus to Your Move offer a car benefit scheme to their employees. Paul explores the benefits of this unique solution in more detail. “Tusker provide car benefit schemes to employees throughout the UK. We work with leading private sector organisations including Harrods and National Grid, as well as numerous public-sector organisations from NHS and Ambulance Trusts, to Councils and a number of Police forces, and enable them to offer a car benefit scheme to their employees. “Utilising salary sacrifice, employees exchange part of their salary for a brand new fully maintained and insured car. This enables many more people to afford a new car, who wouldn’t otherwise be able to. The scheme comes complete with insurance, road tax, breakdown assistance, servicing, maintenance and tyres, offering a truly hassle-free solution to drivers. “Fundamentally, the Car Benefit Scheme is proven to attract and retain staff, while also providing a sought- after benefit to staff. As the scheme can also provide savings to the employer, it is a win-win for everyone.” This unique scheme, combined with the firm’s customer service focus, is what sets Tusker apart from its competitors, as Paul is keen to highlight. “Having a structure where the customer is at the heart of everything we do really sets us apart from our competitors. We have specialist teams who are responsible for ensuring that customer expectations are met at each stage of their journey with us. With a 97% customer satisfaction rating and 5* from Trustpilot, we continue to demonstrate our commitment to meeting customer requirements, while also being recognised as one of the top 150 companies to work for in the UK by The Sunday Times. People are at the core of our business, and our own employees are our biggest asset, so we want to look after them and treat them well as they’re the ones looking after our customers. We want them to grow and develop with us as an organisation.” Overall, Tusker’s ongoing focus is on driving excellence for its clients and ensuring that they are provided the highest possible level of support and service. This will remain the firm’s ongoing focus as it looks towards a bright future, as Paul concludes. “Over the past few years, Tusker’s growth for the past has surpassed our expectations as more people understand the benefits of the Car Benefit Scheme. We expect this growth to continue as we focus on the voice of the customer and ensure we are giving the best possible customer experience. Our teams are currently working hard on a range of initiatives, which includes looking at loyalty, reward and improved self-serve options to improve our interactions with our customers. Additionally, 2018 will see the diversification of our product range, which will form part of a wider strategy to broaden our approach, with a renewed focus on Contract Hire, Daily Rental and fleet management services. “Longer term, Tusker is continuing to grow as we are able to show more and more organisations the value of adding to their benefits package. We recognise that we cannot stay still with our products and that they need to continually improve and evolve. For example, the growth of ULEV vehicles, coupled with the decrease of sales in diesel engines will affect the car benefit industry and we need to ensure our customers are educated on all or any changes that will affect them. “As such, we have an in-house team whose role it is to look at potential innovations and following their work, we will be launching new products this year. We are also committed to continuing to improve our customer services, ensuring we have the optimum customer experience.” Tusker is a Hertfordshire based car benefits firm offering a range of solutions to meet the needs of its valued clients. We spoke to CEO, Paul Gilshan to find out more. Company: Tuskerdirect Ltd Contact: Katie Brown Address: Building 4, Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, UK Phone: 0333 400 1010 Web Address: